Design, Analyse, Tools

• Design, Analyse, Tools, ...

CCA, CcaPortal, Webprod, Design Survey Service

• Webprod
• Install askiafield REST API
• CCA (Contact Center Administator)
• CCA Portal
• Design Survey Service (askiaface tablet/mobile)

Supervisor

• Supervisor

CATI

• How to setup cati & supervisor to work remotely
• Cati

Dialer

• Bandwidth Usage in VOIP
• CTArchitect integration in a new telephony environment

Face

• Save photos to Amazon S3
• Face for windows
• Face for tablet/mobile

Askiavista (5&6)

• Requirements, how to install Askiavista
• Customising AskiaVista Reader web reports
• Single Sign-On in AskiaVista
• Customise the askiavista 6.x interface
• Active Directory-based Single-Sign-On

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