In 5.4.4, we have implemented the survey feedback option on web surveys. It allows a tester (or even a respondent) of a web interview to report various problems encountered during the progress of the interview.

This option is set on Task properties:

You have 3 choices:

• Never
• Only test interviews
• All interviews

This will activate/deactivate a new button, visible in the right bottom corner of web interviews, and present on all screens of the survey:

This button will show a popup where you can specify the type of feedback wanted:

• Typo
• Problem with layout
• Suggestion
• Other

After choosing the type and a description (if needed) you continue to a new smaller window where you can highlight or blackout parts of the screen.

Highlight : 

Blackout: 

You can use both features on the same screen:

Once done, click on  and move to the next screen.

The feedback information will be stored on Statistics SQL database, in Statistic_SurveyFeedback table. The information will be available through a tool linked on API.