Recover an interview

This option enables you to recover a contact when the contact is closed (success, abandon, etc).

To change the contact status :

Select the task in the Supervisor module +  right-click +/ Find- Edit contact.

Select the contact row + right-click + / Recover interview.

The contact status will be changed in "Unused".

If you want to allow the respondent (in AskiaWeb) or the agent (in CATI) to reset the interview from a specific position . . .

Select the contact row + right-click  +/Modify interview

Select the question + right-click + /Resume web/cati interview here.

And untick the completed status . . .

Reset an interview

You've been asked to reset an interview already completed. This means that the respondent will be able to fill in a completely new interview.

Select the task in the Supervisor module, right-click, Find/ Edit contact.

Select the contact row, right-click / Reset interview.

If you decide to keep the data, then be aware that you will have a duplicate ID contact in your data.