With the callback script rules in Askia, you can set as many different rules as you want, from a single script.

The rules

The rules are perhaps best explained by using an example scenario. In this scenario let's say you have to attempt calls to your numbers twice during the week, before calling back at the weekend and have 2.5 days between each attempt. It means if you call on Monday morning (shift 1), the next call must occur on Wednesday afternoon (shift 6).

If you want to iterate:

Create shifts

Firstly you will need to set your shifts. Select the task , properties, Callback . . .

 Insert as many shifts as you need . . .

Create script

And then create your script . . .

 Select the cases where you want a callback by shift

Dim arrCalltoshift 'cases
Select Case [CallHistory.LastCallResult]
        Case 1, 2, 3, 5, 9, 8, 11, 14, 15, 6, 15, 12, 14, 22, 23, 24, 25, 26, 27, 28 
     arrCalltoshift = 1
        case else
      arrCalltoShift = 0
end select

Select the next shift

Create a variable 'weekshift'   where:

 - 'weekshift'=0 when there is less than 2 calls during the week , else

 - 'weekshift'=1 when there is 2 consecutive calls during the week . . .

if arrCalltoshift = 1 then

Dim weekshift
Dim CallShiftValid(2) 'where (2) is the mmaximum consecutive attempts number during the week

If ([Contact.CallCount] > 1) and ([CallHistory.LastCallShift]< 11) Then
CallShiftValid(1) = [CallHistory.arrCallShift]([Contact.CallCount] - 1)
CallShiftValid(2) = [CallHistory.arrCallShift]([Contact.CallCount] - 2)
End if


if (CallShiftValid(1) <> "") and (CallShiftValid(2) <> "") then
weekshift=1
else
weekshift=0
End if


If weekshift <> 1 then 'less than 2 calls during the week
If ([CallHistory.LastCallShift]<6) then
[Result.CallBackShift] = [CallHistory.LastCallShift]+ 5
Else
[Result.CallBackShift] = ([CallHistory.LastCallShift]+ 5) - 10
End if

If ([CallHistory.LastCallShift] = 11) then
[Result.CallBackShift] = 4
End If
If ([CallHistory.LastCallShift] = 12) then
[Result.CallBackShift] = 5
End if
End if

if weekshift = 1 then
If ([CallHistory.LastCallShift] = 6) or ([CallHistory.LastCallShift] = 8) then
[Result.CallBackShift] = 11
End If
If ([CallHistory.LastCallShift] = 7) or ([CallHistory.LastCallShift] = 9)then
[Result.CallBackShift] = 12
End If
End if
End if

If you want to run this example, we have enclosed a package (📥 All_KB_Callback_shift_byscript.tsk) that you can import on your platform .