Agent Status in CATI
In AskiaField CATI, the various possible agent statuses are as follows:
| Agent Status | Description |
|---|---|
|
|
The inbound call is terminated, but the agent is finishing a task. |
|
|
The outbound call is terminated but the agent is finishing a task. |
|
|
The agent is in pause mode. |
|
|
The agent is handling an inbound telephone call. |
|
|
The agent is conducting an interview in brief mode (data is not being recorded). |
|
|
The agent is logged off. |
|
|
The agent is making a manual outbound call. |
|
|
The agent is on an outbound call dialed by the system. |
|
|
The agent is handling an e-mail. |
|
|
The agent is processing a fax. |
|
|
The agent is listening to voice-mail messages. |
|
|
The agent is ready to receive a call. |
|
|
The agent is currently using the number selection window in CATI. This status is available only when your survey is in either manual dialing with preview or dialing with preview modes. |
|
|
The agent is a Supervisor, and he or she is not currently conducting a CATI interview. If a Supervisor is conducting an interview, his/her status will show accordingly (as above). |
Clerical work
Clerical work.png?dc=201702201414-2){kind=small}
Having a break
Inbound call
Brief
Logged off
.png?dc=201702201417-1){kind=small}
Outbound call
Processing e-mail
Processing voice-mail.png?dc=201702201415-2){kind=small}
Ready
Selecting
Supervisor