With Askia and CTArchitect, our automatic dialler, you have the ability to record all CATI calls (or partially) when the automatic dialing is enabled:

How to record?

Four types of recordings are available:

• Agent recording
• Task recording
• Open ending recording
• Survey routing recording

 

Agent Recording

Dialing mode: all, but no link is made between an agent recording and a task/contact list.

This option will records all calls, whatever the dialing mode selected, for this particular agent. This recording can be enabled on agent properties > "Record all calls".

 

 

There is also an option for "Stereo Recording". That means a recording will combine the two voice channels (respondent and agent) and will affect them to a specific side of the headset / speaker when you listen the recording. It's a great feature!

 

The recording will be named as: "[CallID].wav"

This type of recording will be moved to the main recordings directory on the CCA side.

 

Task Recording

Dialing mode: Preview, progressive and predictive dialing.

This type of recording is activated on task side, on Task properties > Dialing tab:

 

You can also set the recording on the Group properties side:

 

A recording is created when the first call is answered. All other possible extra call recordings for the same contact will be added to the original recording.

The recording will be named as: "all_[Seed].wav"

This type of recording will be moved to the survey directory.

 

Verbatim open-ended question recording

Dialing mode: Preview, progressive and predictive dialing.

This option allows you to records only specific open-ended questions in the survey. You can simply enable it in AskiaDesign on the question properties > Record response.

The recording will be named as: "[open-ended shortcut]_[Seed].wav"

This type of recording will be moved to the survey directory.

 

Survey routing recording

Dialing mode: Preview, progressive and predictive dialing.

This mode allows you to trigger a recording according to a routing condition. For example, you can start the recording only if the respondent allows you to proceed.

The recording will continue until either:

• The respondent reaches the question specified in target question.
• The recording is stopped by an interrupt recording routing action (i.e. you can set up a routing instruction that, if true, stops the recording).

You can specify the filename prefix that will be used for the file containing the recorded audio data. You can use variables from your survey to prefix the recording name, including some imported questions that can contain Askiafield keywords.  You need to be careful about the length of the name (MS Windows can only deal with 256 characters max for a file name, with some reserved characters. Check this article for more information).

 

The recording will be named as: "[file prefix]_[Seed].wav"

This type of recording will be moved to the survey directory.

 

 

Where I can find my recordings?

Recordings will be transferred from CTArchitect to CCA, in a customised path. You can also choose the time when your recordings are transferred. For this, go in CCA settings > CTArchitect > File Socket:

 

Recordings storage

New paths for recordings can be set in CCA settings. You can distinguish different types of recordings:

• Agent recordings
• Anonymized recordings

 

Recordings will be moved into folders created by year > month > day > hour:

Then, once moved to the main recordings directory, the following recordings will be copied to the survey working directory:

• Survey recording
• Open ended recording
• Routing recording

 

Listen to a recording

From Supervisor, you have access to the recordings via the Ribbon > View > Recordings. Then select the recording you want to listen, right click > play.

 

Recording sizes

According to the setting of your recording options, the size of a recording may vary. By default, recordings are set in Wave PCM 8-bit 8 kHz mono.

Type	Encoding	Word Length	Sample Rate	Channels	Bit Rate	Size/Hour	Minutes/50 Mb	Hours / 50 Mb
Wave	PCM	8-bit	8 kHz	1 Mono	48 kbps	21,1 Mb	106 m	1,8 h
Wave	PCM	8-bit	8 kHz	2 stereo	128 kbps	56,3 Mb	53,3 m	0,9 h
Wave	PCM	8-bit	11 kHz	1 Mono	88 kbps	38,7 Mb	77,5 m	1,3 h
Wave	PCM	8-bit	11 kHz	2 stereo	176 kbps	77,3 Mb	38,8 m	0,6 h
Wave	PCM	16-bit	8 kHz	1 Mono	128 kbps	56,3 Mb	53,3 m	0,9 h
Wave	PCM	16-bit	8 kHz	2 stereo	256 kbps	112,5 Mb	26,7 m	0,4 h
Wave	PCM	16-bit	11 kHz	1 Mono	176 kbps	77,3 Mb	38,8 m	0,6 h
Wave	PCM	16-bit	11 kHz	2 stereo	352 kbps	154,7 Mb	19,4 m	0,3 h