Uniformisation of result codes (error codes) in CCA/Supervisor/API (5.4.6+)
- The same result codes (error codes) are used in CCA/Supervisor/API
-
For the CcaWebApi, if the StatusCode is no success StatusCode, the response will look like this. The 'Error' token is most of the time empty, but can also contain information about the specific error that occurred.
{
"Request": {
"Method": "GET",
"Url": "http://joeripc/CcaWebApi/agents"
},
"Version": "5.4.6.1",
"StatusCode": 401,
"Response": {
"ResultCode": 102,
"Error": ""
}
} -
This is the list of new result codes:
| Name | Code | Description | Category (mentioned on new category start) | Remarks |
| Success | 0 | No error | success [0-100] | |
| Pending | 1 | Request is accepted but pending | ||
| SuccessListRunning | 2 | No error, with warning list is running | Code was 3 in old versions | |
| Failed | 100 | General error | general errors | |
| UnknownError | 101 | Unknown | ||
| UnknownToken | 102 | Unknown token | ||
| UnknownObject | 103 | Unknown object | ||
| ObjectNotReady | 104 | Object not ready | ||
| ObjectInUse | 105 | Object is in use | ||
| DatabaseError | 106 | Database error | ||
| InvalidXml | 107 | Invalid Xml | ||
| AlreadyLoggedIn | 108 | Already logged [-> TO SESSION ?] | ||
| AlreadyExists | 109 | Object exists | ||
| IncompatibleData | 110 | Incompatible data | ||
| AccessDenied | 111 | Access denied | ||
| NotAllowed | 112 | Action isn't permitted | ||
| BadCrc | 113 | Bad CRC | ||
| InvalidArgs | 114 | invalid arguments | ||
| InvalidOperation | 115 | Invalid operation | ||
| OperationAborted | 116 | Operation aborted | ||
| NoDataAvailable | 117 | No data | ||
| NoCTArchitect | 118 | No CTArchitect connection | ||
| NoSpeechService | 119 | No speech service | ||
| NoAgentMonitoringService | 120 | No agent monitoring service | ||
| AgentNotReachable | 121 | Agent not reachable | ||
| NoLicense | 122 | Not allowed by license | ||
| FileNotFound | 123 | File doesn't exist | ||
| NoRecordingManagementService | 124 | No recording management service | ||
| NoReportingService | 125 | No reporting | Only in 5.4.8+ | |
| TooMuchData | 126 | Too much data | Only in 5.4.8+ | |
| TaskNoDefaultWorkingDir | 200 | Unknown question | task errors | |
| TaskReloadTemporaryBlocked | 201 | Temporarily blocked (to prevent hammering) | ||
| SurveyUnknownQuestion | 202 | Unknown question | ||
| SurveyUnknownResource | 203 | Unknown resource | ||
| SurveyWebConnectionOffline | 204 | Web connection is offline | ||
| SurveyUpdateFailed | 205 | Update of survey failed | ||
| TaskUpdateCompatibilityWarnings | 206 | Compatibility warnings on survey update | ||
| WebProdInternalError | 290 | internal webprod error | ||
| WebProdSurveyAlreadyOnline | 291 | survey is already online | ||
| WebProdInvalidName | 292 | duplicate internal name | ||
| WebProdDuplicateName | 293 | duplicate external name | ||
| WebProdNoFreePosition | 294 | no free web position | ||
| WebProdUnknownSurvey | 295 | unknown webprod survey | ||
| ListTargetNotCompatible | 300 | task/project isn't compatible with list | list errors | |
| ListUnknownField | 301 | Unknown list field | Only in 5.4.7+ | |
| ListUnknownContact | 302 | Unknown list contact | Only in 5.4.7+ | |
| ReportInvalidFieldtype | 401 | Error invalid fieldtype | reporting errors | |
| ReportInvalidFilter | 402 | Error invalid filter | ||
| ReportErrorRetrievingFile | 403 | Error retrieving report file | ||
| ReportInvalidFormula | 404 | Error invalid formula | ||
| ReportAbortedBySystem | 405 | Error aborted by system | ||
| ReportErrorRetrievingDatabaseName | 406 | Error retrieving database name | ||
| ReportConnectionFailed | 407 | Error connecting | ||
| ReportEngineError | 408 | Error returned by CRPE/SSRS report engine | ||
| LockTimeout | 501 | Lock time out | locking errors | |
| AlreadyLocked | 502 | Already locked (on lock request) | ||
| NotLocked | 503 | Not locked (on unlock request) | ||
| UpdateFailedNameAlreadyUsed | 601 | name already used [AlreadyExists] | update failed | |
| UpdateFailedNTAccountAlreadyUsed | 602 | NT account already used | ||
| UpdateFailedInternalNumberAlreadyUsed | 603 | Internal number already used | ||
| UpdateFailedDIDAlreadyUsed | 604 | DID already used | ||
| ListenInCallAnswered | 700 | Call answered | listen-in errors | |
| ListenInRinging | 701 | Supervisor phone is ringing | ||
| ListenInNoRing | 702 | Agent phone not ringing | ||
| ListenInBusy | 703 | Agent phone is busy | ||
| ListenInNoAnswer | 704 | Agent doesn't answer | ||
| ListenInNoFreeChannel | 705 | No free channel available | ||
| ListenInNetworkProblem | 706 | Network problem | ||
| ListenInLocationNotFound | 707 | Location doesn't exist | ||
| ListenInNoAgentFound | 708 | Agent doesn't exist | ||
| ListenInPickUpTelephone | 709 | Supervisor telephone should be picked up | Code was 710 in old versions | |
| ListenInNoActiveCallFound | 710 | No active call for agent | Code was 711 in old versions | |
| ListenInNoActiveConversationFound | 711 | No active conversation | Code was 712 in old versions | |
| ListenInTapiError | 712 | TAPI error | Code was 713 in old versions | |
| ListenInActiveConversationInConference | 713 | No active conversation | Code was 714 in old versions | |
| ListenInCallEnd | 714 | End listen-in call | Code was 715 in old versions | |
| QuotaNotReceived | 801 | Quota no quota received | quota errors | |
| QuotaQuestionNotFound | 802 | Quota question not found | ||
| QuotaResponseNotFound | 803 | Quota response not found | ||
| QuotaTokenNotFound | 804 | Quota token not found | ||
| QuotaAgentNotFound | 805 | Quota agent not found | ||
| QuotaBrokerNotFound | 806 | Quota broker not found | ||
| QuotaQuestionNotAllowed | 807 | Quota question not allowed | ||
| QuotaInvalidToken | 808 | Quota invalid token | ||
| QuotaLockFailed | 809 | Quota lock failed | Code was 810 in old versions | |
| QuotaAvailabilityGetFailed | 810 | Quota availability get failed | Code was 811 in old versions | |
| QuotaSetFaceAllocationForQuestionNotAllowed | 811 | Quota set face allocation for question not allowed | Code was 812 in old versions | |
| QuotaSetWebAllocationForQuestionNotAllowed | 812 | Quota set web allocation for question not allowed | Code was 813 in old versions | |
| ManualDialRinging | 901 | phone is ringing | manual dial errors | |
| ManualDialNoRing | 902 | phone has no ringtone | ||
| ManualDialBusy | 903 | Agent phone is busy | ||
| ManualDialNoAnswer | 904 | Agent doesn't answer | ||
| ManualDialNoFreeChannel | 905 | No free channel available | ||
| ManualDialNetworkProblem | 906 | Network problem | ||
| ManualDialTapiError | 907 | TAPI error | ||
| ManualDialAgentDisconnectedBeforeConnection | 908 | agent disconnected before connection | ||
| ManualDialAgentNotLoggedIn | 909 | Agent not logged on | ||
| ManualDialAgentInCall | 910 | Agent still connected to another caller | ||
| ManualDialNoVoiceResources | 911 | no voice resources | ||
| ManualDialWrongNumber | 912 | wrong number | ||
| ManualDialMaxNumberOfCallsExceeded | 913 | Maximum number of calls exceeded | ||
| JobInitFailed | 1001 | Recording Management Service errors | ||
| JobDone | 1002 | |||
| JobFailed | 1003 | |||
| NoCcaConnection | 10000 | No CCA connection | CcaAPI-specific errors (never generated by CCA) | |
| CacheLoading | 10001 | CcaAPI cache isn't available yet | ||
| CcaTimeout | 10002 | CCA command timeout |
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