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CCA-OLD

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    Cca 5.5.0

    Version 5.5.0.5 (not yet released)

    • Encryption keys not set when creating a new survey until CCA is restarted
    • Find contact from CATI (on inbound after outbound) could cause a find contact retry loop if one of the found contacts is over quota
    • Keep inbound parameters when switching inbound call to outbound
    • Allow modifying appointment by API without overwriting the appointment message
    • When modifying an appointment through the API, special characters in the message weren't unescaped properly
    • Possible database error when using 'switch contacts from web to cati' for a large amount of contacts
    • Added option to specify database when creating new DNC list
    • When linking an additional DNC list to a list, we'll now check whether both lists are on the same database
    • When updating dynamic fields, log changed fields on debug level 3
    • Database error when storing Unicode data using coding
    • Fix for loop on find contact from cati when a dynamic field's external data is set to NULL
    • Improved error handling of import/export using an external process
    • When checking dynamic mailing filter, use updated filter instead of last saved version
    • Ignore case when looking for existing list fields
    • Key-in interviews were always set to completed
    • Retrieving the task content using the API could retrieve an older cached version
    • Incorrect quota appointment count
    • Mailing stats issue on SQL Azure

    Version 5.5.0.4 (31/01/2019)

    • Incorrect line in debugging the first time an outbound group is used
    • Possible incorrect quota availability values
    • Use an external process for importing a list from (non-LST) access files
    • Retry quota availability request when the quota are updating, instead of ignoring the request
    • Database error when creating a list with a telephony or email field containing a space in its name
    • Send a quota lock reply when there's already a pending lock request
    • Export to LST not working if the list has nvarchar fields with a size of more than 255
    • Duty swapping fix - agent is available for outbound when there are no lists running if they aren't in an inbound group
    • Added support for SQL Server native client connection strings
    • Possible crash when surveys are loaded on startup (for example, when upgrading from v5.4.6)
    • Error when creating linked server
    • Error when importing qes when survey data needs to be encrypted
    • Possible database error in when updating time zone info for unused contacts
    • Skip schedule if next schedule is invalid due to DST change
    • The hashing of telephone numbers on lists with more then 10000 numbers ignored the number prefix.
    • Prevent infinite retry on error when retrieving quota availability
    • Extra survey data could be sent to the wrong socket when the survey was not ready
    • Possible query timeout on update DNC hashes when lots of lists use the same list as DNC list
    • Quota appointment count isn't always updated correctly when a new appointment is created

    Version 5.5.0.3 (10/12/2018)

    • Possible database error in CContactListDB::UpdateTimeZoneForUnusedContacts
    • Possible error when verifying DNC list if the DNC list was never loaded since upgrading to 5.4.9
    • Added check to make sure the outbound group keeps checking the agents
    • Fix completed count when a contact is recovered and the interview is restarted

    Version 5.5.0.2 (7/12/2018)

    • Quota
      • Save InterviewQuotaType setting
      • If supervisor requests a quota lock while a lock request is still pending, CCA will incorrectly reply that the lock is granted
      • Quota weren't sent to AskiaExt when another AskiaExt for the same web connection was already connected
    • Verify if agent state is consistent when disconnecting an agent
    • Fix restriction check preventing deletion of a speechjoblink
    • An incorrect call ID may be sent back wen restarting a CATI call through the API
    • Only send survey updates to CATI's which loaded the survey
    • Impossible to delete non-telephony list schedules
    • Improved performance when the reading the survey quota categories from database
    • Find interview with filter on numeric/open question in loop wasn't working
    • Auto-recalculate quota categories not always triggered properly
    • Allowed modules were not saved for new restrictions
    • Fix: Restrictions could not be deleted using the CCA user interface
    • Improved performance when saving category data to SurveyQuotaCategoryMapping
    • Delete data from SurveyQuotaCategoryMapping when survey is deleted
    • Included number of categories loaded in debugging for GetSurveyQuotaCategoryMapping
    • Improved performance of quota loading
    • Reduced chance for lock timeout on quota loading
    • Improved performance of calculating quota categories for multi-coded questions
    • Improvements to automatic recalculation of quota categories
    • Use external process for lists created from an access file (/mdb/.accdb) using ODBC is external process for LST files is enabled
    • Added logging on message processing delays for main thread
    • Callback script didn't save modifications of appointment importance, derivation or timezone
    • Fix: Added XML escaping for a supervisor log item.
    • Fix: New list with DNC with more then 10000 numbers causes and SQL error and blocks.
    • DNC list wasn't reset for contacts when removing last DNC list
    • Quota category calculated incorrectly when there's a multi-coded question in quota with (32 * n - 1) responses (31, 63, 95, ...)
    • Fixed missing setting when reconnecting to statistics table
    • Fixed wrong over callback value in quota availability screen
    • Fix: wrong agent skill value during import task
    • Problem with DNC fields if list contains an AskTelephone field which isn't configured as a telephone field
    • Problem with timezone matching if phone field is encrypted

    Version 5.5.0.1 (2/10/2018)

    • Improved handling of all socket connections
    • Added option (enabled by default) to automatically compress socket log files and debug files one they are no longer used
    • Added option to unsubscribe to emails
      • when CCA sends emails, an unsubscribe link can be embedded
      • When enabled, a List-Unsubscribe SMTP header will be included as well
      • If a user clicks the unsubscribe link
        • The list priority for the contact will be set to 0
        • The contact will be added to a second lits, which can be used as a DNC list
      • A new 'Unsubscribe' list event was added as well
    • Added a few new email keywords:
      • [ccaWebProdUrl] = root url of webprod
      • [ccaAskiaExtUrl] = url to askiaext.dll
      • [ccaUnsubscribeLink] = unsubscribe link for a contact
      • [ccaUnsubscribeEncryptedLink] = encrypted unsubscribe link for a contact
    • Mails sent a routing can now include list fields
    • Bug fixes:
      • Error message incorrect when edit agent not allowed on adding agent to group
      • Restriction on group not checked when modifying agent memberships through API
      • Hide password in ODBC connection strings
      • Export service input/output traces were not deleted when number of days to keep socket log files was reached