5.3.0.33 (25/10/2012)

• Possible mailing problems if SMTP connection closed by remote server
• Close SMTP connection after 5m of inactivity

5.3.0.32 (22/10/2012)

• Possible crash when an error occurs during processing coding commands

5.3.0.31 (01/10/2012)

• Fixed problem with writing coding to a question split across multiple SQL tables (#4974)
• Asking report formula value to user didn't work
• Possible crash when supervisor socket closes while 'find contact' data is sent
• Possible crash when supervisor socket closes while interview data is sent for modify interview
• Don't import the AskInCall field from LST
• 'No calls' could report 'no problem' incorrectly in rare cases
• General pause alarms aren't read correctly from database
• Predictive dialing problems if 'ignore skills when appointment made' is enabled
• After some time of inactivity, some timers could be stopped inadvertently. This could cause various problems, for example survey monitors which aren't updating on Supervisor.

5.3.0.30 (10/07/2012)

• Save interview to disk in case of a problem in CCatiSurvey::GetInterviewFromCati
• Pause alarms not sent correctly
• Performance issue when using separate lists per skill

5.3.0.29 (19/06/2012)

• Possible error on find contact
• Problem with progressive dialling in case of collisions
• Rare crash caused by timing issues between threads in case of a internal time-out
• Sampling condition dialog behaving incorrectly
• Data not correctly saved when creating a schedule for updating with external data
• Lists monitor on task/survey monitor could show too few lists

5.3.0.28 (07/06/2012)

• List statistics aren't updated after an update list with external data
• NT account always disabled ('ShowNTAccount' setting in registry was ignored)
• Agent pause alarms sent incorrectly from CCA to Supervisor and vice versa.
• Quota availability visual problem if count of a quota line exceeds 32767
• In very rare cases agent skills can be recalculated incorrectly
• Possible error when changing a field which is exported using find/edit contact, when the external table name contains a space
• Possible crash when an error occurs while reading coding interviews
• Next calls in lists monitor could update too frequently

5.3.0.27 (24/05/2012)

• IVR broadcasting could stop too soon
• Performance of IVR broadcasting could go down after a while (CTArchitect update is also recommended in this case)
• Improvements for predictive dialling performance

5.3.0.26 (18/05/2012)

• Some coding bugfixes

5.3.0.25 (10/05/2012)

• Possible memory corruption when receiving an interview after the connection to CCA was lost
• Possible problems with quotas on predictive dialling

5.3.0.24 (08/05/2012)

• Possible crash if a timeout occurs when certain skill data is read from database
• Possible problem with export fields

5.3.0.23 (04/05/2012)

• Change email/phone (with find/edit contact) of a new LST list erases the field in question.
• Contacts not always released correctly in case of a timeout, which blocks the contact until the next reboot
• Possible crash when coding semi-opens with Supervisor

5.3.0.22 (28/03/2012)

• Lists with vbscript target not updating correctly

5.3.0.21 (09/03/2012)

• Possible errors during predictive dialling
• Problems with semi-opens when using multiple languages
• Export task suggests incorrect filename

5.3.0.20 (28/02/2012)

• Test/Start web survey options swapped
• Logging doesn't work on first start after upgrade (See issue #4449)
• Possible crash when reloading survey at wrong moment
• SMTP server disconnects unexpectedly during mailing
• Global list thread could hang in certain cases, causing various problem (next calls not working, quota availability not working, predictive dialling performing badly, …)
• Large delays when reloading a survey while a list import is in progress
• Problems with next calls

5.3.0.19 (19/01/2012)

• Changes to make sure the latest visual studio redistributable is installed on clients (see MSDN for details)
• Rare crash when posting a message to a thread fails
• Decreased callback delay if appointment made isn't calculated correctly

5.3.0.18 (13/01/2012)

• Problems with quotas if max peneo > 2^31

5.3.0.17 (10/01/2012)

• Possible crash during mailing when using quotas

5.3.0.16 (21/12/2011)

• Broadcast messes up quotas

5.3.0.15 (13/12/2011)

• Decreased callback delay if appointment made isn't calculated correctly- Note (19/01/2012): Fix wasn't included - install v5.3.0.19 if you need this fix
• Possible crash when recalculating peneos after the survey failed to load
• Survey position is inadvertently reset when a contact is called but not sent to an agent (no answer, busy, …)

5.3.0.14 (30/11/2011)

• Possible coding crash due to inappropriate persistence of CSessionAPI
• Find contact with decimal values wasn't working properly

5.3.0.13 (14/10/2011)

• skills in outbound campaigns could lead to crash in some cases

5.3.0.12 (13/10/2011)

• Timers do not work in CCA as a service (No supervisor updates, no cati updates, …)
• Statistics stored procedures get recreated constantly leading to lost stat info
• Possible crash when removing interview from coding interview cache (Issue #4330)

5.3.0.11 (04/10/2011)

• Find contact on multiple lists ended prematurely
• Find contact on multiple lists failed when selecting specific lists

5.3.0.10 (03/10/2011)

• Contact could be called back after a success in rare case

5.3.0.9 (23/09/2011)

• Imports still case-sensitive for web surveys
• Crash when opening agent memberships on Windows 2000
• Errors when creating list with unique ID field with type int on Windows 2000

5.3.0.8 (19/09/2011)

• Max total callback attempts isn't working
• Crash when survey fails to load while opening visualize data
• Changing list priority to 0 with callback script didn't work

5.3.0.7 (16/09/2011)

• Sampling limit not working for MySQL lists
• Callback script not updating priority
• Error possible when updating list with external data, and only adding new contacts
• Possible errors in lists DB due to incorrect NOCOUNT state
• Agent alarms page messed up when defining pauses
• Possible error when creating list from LST
• Crash after running v5.3.1 bèta
• Update &dynamic fields not working for existing lists after Cca restart, unless the fields are modified.
• Cancel call now not working
• Change field in find/edit contact doesn't recalculate skills and quotas
• Callback 'after running' not always working correctly

5.3.0.6 (07/09/2011)

• Possible crash when lock fails
• AskList: Replaced AskCallbackSuspendTime by AskCallbackMinutesSuspended (field had wrong type)
• Incorrect default value for cca ID
• Big surveys could cause the error 'Data for survey unavailable' on occasion
• Possible error when exporting survey (needs AskCmn 5.3.0.3)

5.3.0.5 (19/08/2011)

• Contacts could be stuck in selecting mode if they weren't assigned to an agent

5.3.0.4 (18/08/2011)

• Contact availability (in find contact dialog) wasn't set to 'never' when the list priority is 0
• Added list of warnings to log file when updating survey while ignoring warnings
• Loading list after modifying callback settings could be very slow with lots of calls
• Mailing could be stopping too soon

5.3.0.3 (11/08/2011)

• List fields not handled properly by callback scripts
• AskEmail.LastResponse and AskEmail.LastResult not exported to LST
• Rare crash possible when reloading survey ate the wrong time
• Error when updating list from calls
• Quotas messed up when adding responses to a question

5.3.0.2 (12/07/2011)

• Quota issues on cati

5.3.0.1 (06/07/2011)

• Crash possible in coding

5.3.0.0 (30/06/2011)

Changes / New Features

• The CCA can be run a windows service
• A 64-bit version is now available
• Cca settings &configuration:
  • Almost all CCA configuration settings are now stored in the GeneralSettings table in the main CCA database. Only the connection string for the cca database and some GUI settings are still stored in registry.
  • Most CCA settings can now be configured from CCA/Supervisor, using the new settings dialog. Changing these settings takes effect immediately in most cases. For some settings a restart may be required.
  • In case of startup issues this settings dialog is also accessible separately using the command line parameter '-settings'
• For a full list of command line options you can use the command line parameter '-help' or '-?'
• It is now possible to edit all list fields in find/edit contact dialog
• Added support for extra keywords for mailing: 'ccaDoPanelLink', 'ccaStartSurveyLink' and 'ccaSurveyExternalName'
• Added test/start web survey to survey shortcut menu
• Added restriction per object type for editing defaults
• It is now possible to set the CC and BCC addresses for mailing
• From, Reply-to, CC and BCC fields can contain now fields
• For CAPI and web interviews there is no longer a call ID saved in the qes
• A message can be left on the answer machine when dialling in predictive mode
• Settings button on connection dialog To CTArchitect
• Imports of list fields are no longer case-sensitive
• Call back setting (Issue #3657):
  • It is possible to call back in shifts
  • A custom VBScript can be defined to customize call back rules
• In the sample-list appointments dialog, out-of-quota appointments are now displayed in red (Issue #3756), appointments for agent only end with a *
• Added Agent ID in Agent properties window (Issue #3740)
• To prevent confusion, blocked quotas now display 'blocked' in the quota missing column of the availability dialog.

BugFixes

• Show mailing tabs for default list properties
• Don't disable key-in group when it has no lists
• Suggested list name could be incorrect
• When creating a new list and starting it, it could be displayed as running idle
• Error when sorting surveys in webprod surveys dialog when there are unknown (deleted) surveys on WebProd
• Empty lines can occur in webprod surveys dialog
• Appointment time is incorrect if cca and cati are in different time zone (Issue #3524).