Supervisor 5.4.0
- Incorrect error message when export task fails
- Problem with 'switch contact from web to telephony'
- Click&go needed contact center update service installed
- Extra setting for external LST management
- Added 'copy test link' to shortcut menus
- Saving of default report didn't work
- Various fixed for quota view
- Find/edit contact dialog is no longer modal, so you can still make other actions while the dialog is open
- Find call dialog is no longer modal, so you can still make other actions while the dialog is open
- The agent location ID and machine name is now also shown in the call details
- Logging settings window is now smaller (with a scrollbar), so it's usable on smaller monitors
- You can now enable socket logging for the agent monitoring service
- Major quota overhaul
There are too many changes to list them all. The major changes are:
- Quotas can no longer be managed in CCA - only in Supervisor
- The new quota view replaces the 'survey monitor', 'quota availablility' and 'define quota' dialog boxes.
- You can open quota views for multiple surveys at once
- You can exand/collapse items in teh quota tree
- items can be copy/pasted, dragged & dropped, etc
- The tree contains a progress bar per quota line
- The tree also contains an 'status' column, which tries to summarize the current status for that quota line
- It is now possible to set a minimum and maximum target
- You can set a target by count or percentage for every quota line (instead of counts or percentage for the entire tree)
- The quota tree can now contain
- Multi-coded closed questions
- Numeric questions
- You can now group responses, and set a global target
- You can one or more lines to be completed first. No other quota lines will be called until these lines reach their minimum target
- The 'quota is too complex' limit is gone
- It is no longer necessary to include skill questions in quota for optimum performance
- You can allocate quota for web brokers (similar to allocating quota for capi agents)
- You can include appointments in quota depending on their importance (instead of all or none)