• Activate/deactivate membership only available when inbound is enabled in the restriction the environment (and not for capi/coding)
• Problems with changing coding group memberships & focus on task
• Unable to create a task from a qes file when EnableFTP is disabled
• Added restriction to allow ignoring critical update warnings
• Fix for connection attempt failed when a handshake takes longer than default handshake interval
• select remote file/folder accessible CCA:
  • added support for network shares
  • added support for UNC path
  • fixed several problems with navigation by keyboard
  • disabled up/new_folder button when appropriate
  • incorrect icons for folders
  • dialog shown even when 'allow FTP' disabled when creating a survey manually (not drag-and-drop)

• Call details read incorrectly
• Problems in shifts dialog when changing shift number
• Autoupdate now keeps its startup arguments after autoupdate

• Added shortcut menu items to copy StartSurvey/DoExternalPanel links

• OutboundMonitorView wasn't initially triggered
• OutboundMonitorView typo's
• Wrong restriction checked when starting listen-in participation
• Disabled 'interview storage' if 'enable storing data in SQL Server' is set to NO
• Memberships tab in the agent properties dialog => Activated/Deactivated memberships are not correctly colored when sorting occurs.
• Appointment view tooltip doesn't always work
• Always run update if different version from LatestInstalledVersion
• Check if update service is running on startup

• Survey update changes:
  • The logging now contains low/medium/high/critical instead of level 1/2/3/4
  • It's now impossible to ignore critical warnings
  • Update dialog now displays the warning level explicitly

• Fix for incorrect color marking of Actived/DeActivated memberships in dialog windows
• Find contact & find call didn't process empty condition correctly
• Couldn't search on appointment time in find/edit contact

• Re-adding agent to inboundgroup will cause that the agent cannot be removed from that group anymore
• Visual improvements for column filtering (only when column filters are used)
  • CallView does not get filled with new calls when column filtering was enabled
  • When using a string filter, the stored value is not filled in when the filter is edited
  • String filter does not work after restart of GUI (the filter needs to be disabled and enabled again)
  • Between filtering for numeric values could not be edited
• Task package shortcut menu wasn't enabled/disabled as it should
• Errors when deleting item from view when filter is active
• Shifts dialog - Modifying shift node in list didn't work correctly

• Allow adding phone/email field after list is created
• Added configurable timeouts for list DB connection and queries
• Possible crash when processing RQCRFD command

• Supervisor reconnection issues
• Fix for Command not allowed (during autoupdate)
• Taskview didn't display CTScript reports
• Running reports wasn't possible if the Reports Runtime Engine was not installed, while this isn't needed anymore

• Sorting issues call view
• Fixes for outbound monitor view
• Possible improvement in handling no-microphone found
• Fixed COMMAND NOT ALLOWED errors (on CCA)
• Reconnection issues
• Tweaks to queue occupation view
• Problems with state icons on list views

• Recover contact didn't work for web contacts

• Added warning when 'set charset' routing is used
• Edit inbound group loses group name

• Problem with mailing monitor
• Callback option 'No fresh calls outside shifts' not saved properly

• Login issues when cancelling password dialog
• Suggested names for export/package task were UTC instead of local time

• Restrictions on pauses (Supervisor + Agent)
• Added number confirmation for preview dialling
• Full support for running in different time zones
  • For contact lists you can select a time zone field, or determine the time zone from phone number
  • For inbound numbers, you can also determine the time zone from the CLI
  • Added extra parameters to call back script with different time zones and time zone offsets
  • Also added System functions to callback scripts:
    • System.TimeToTimeZone(time, tzin, tzout)
    • System.GetTimeZoneForRegion(region)
    • System.GetRegionForTimeZone(tz)
• Window snapping is now enabled by default
• Added the possibility to delete webprod surveys who no longer exist on CCA (from the surveys list on web connections)

• Not all web-related commands are hidden when 'enable web' restriction is disabled
• Added setting for retrieving timeout on retrieving contacts

• Possible crashes due to thread-unsafeness of CWebInterview
• Problem with deleting DNC lists

• Fix for connection attempt failed when a handshake takes longer than default handshake interval

• Fix for connection attempt failed when a handshake takes longer than default handshake interval
• select remote file/folder accessible CCA:
  • added support for network shares
  • added support for UNC path
  • fixed several problems with navigation by keyboard
  • disabled up/new_folder button when appropriate
  • incorrect icons for folders
  • dialog shown even when 'allow FTP' disabled when creating a survey manually (not drag-and-drop)

• Call details read incorrectly
• Problems in shifts dialog when changing shift number
• Activate/deactivate membership only available when inbound is enabled in the restriction the environment (and not for capi/coding)
• Problems with changing coding group memberships & focus on task
• Unable to create a task from a qes file when EnableFTP is disabled
• Added restriction to allow ignoring critical update warnings

• Appointment view tooltip doesn't always work
• Added shortcut menu items to copy StartSurvey/DoExternalPanel links

• OutboundMonitorView wasn't initially triggered
• OutboundMonitorView typo's
• Wrong restriction checked when starting listen-in participation
• Disabled 'interview storage' if 'enable storing data in SQL Server' is set to NO
• Memberships tab in the agent properties dialog => Activated/Deactivated memberships are not correctly colored when sorting occurs.

• Fix for incorrect color marking of Actived/DeActivated memberships in dialog windows
• Find contact & find call didn't process empty condition correctly
• Couldn't search on appointment time in find/edit contact
• Survey update changes:
  • The logging now contains low/medium/high/critical instead of level 1/2/3/4
  • It's now impossible to ignore critical warnings
  • Update dialog now displays the warning level explicitly

• Errors when deleting item from view when filter is active

• Re-adding agent to inboundgroup will cause that the agent cannot be removed from that group anymore
• Visual improvements for column filtering (only when column filters are used)
  • CallView does not get filled with new calls when column filtering was enabled
  • When using a string filter, the stored value is not filled in when the filter is edited
  • String filter does not work after restart of GUI (the filter needs to be disabled and enabled again)
  • Between filtering for numeric values could not be edited
• Task package shortcut menu wasn't enabled/disabled as it should
• Possible error when deleting agent or task

• Added configurable timeouts for list DB connection and queries
• Possible crash when processing RQCRFD command

• Allow adding phone/email field after list is created

• Reconnection issues
• Added extra setting to enable automatic import of dat-files
• Running a crystal report failed if the (old) report engine wasn't installed

• Sorting issues call view
• Fixes for outbound monitor view
• Possible improvement in handling no-microphone found
• Fixed COMMAND NOT ALLOWED errors (on CCA)
• Reconnection issues
• Tweaks to queue occupation view
• Problems with state icons on list views

• Recover contact didn't work for web contacts
• New skill value wasn't set on all dependent objects

• Added warning when 'set charset' routing is used

• Login issues when cancelling password dialog

• Possibility to add a inbound number with non digit did

• Problem with resizing list view
• Stop reminder mailing doesn't work

• Bug in check for editing own restriction (to prevent lock-out)
• Problem with start/stop mailing
• Added 'full name' column to agent view
• Added setting to send queue info to CATI for deactivated inbound group memberships

• Re-implemented the crystal reports viewer

Not released

• Duplicate restriction renames current restriction
• Deleting lists was possible even though not allowed by restriction

• Issues with copy/paste quota availability

• Possible glitches if list field has multiple roles
• Improved handling of restrictions in 'modify interview'
• Fixed issues with activate/deactivate agents from context menu
• creating CTScript or VBScrip task by drag&drop does not fill paths
• Weird behaviour when using softphone

• Clarified error message in case listen-in fails due to an already running listen-in or running play sound
• Allow exporting crystal reports to multiple formats (this was lost with the move to vs2010)
• Possible crash when deleting an object

New Features

• Supervisor now has a ribbon interface! Instead of having to right-click on an item to see its possible actions, all actions are now available from the ribbon. Note that the 'old' right-click menu is still there. And if you don't want to use the ribbon, just double-click on the header to hide it.
• Replaced splash screen and all icons
• Simplify GUI: In settings it was already possible to set environment settings.
  • These settings are now used to enable/disable some views/Actions.
  • With some extra supervisor restrictions, it is now possible to disable some extra things in addition to the global settings.
• Filtering (text/date/numeric) can be applied on items in most views.
• Moved settings to CCA database, so you can keep your settings independent of the machine
• Workspaces (old name: window profiles) work differently: Instead of storing the current workspace ID, and forcing everybody to use the same workspaces, every supervisor now has his own workspace This has following benefits:
  • Each supervisor's workspace will be restored to is last when he logs on, independent of which machine he/she was working on last time
  • The 'old' workspaces are now 'workspace presets', which allow you to change your own workspace to the saved workspace. After this you'll again be working in your own workspace.
  • Because there's less need to switch workspaces, the workspace toolbar is now less prominent.
• It is possible to set alarms on VoIP quality.
• VoIP logging can be enabled/disabled and downloaded per agent
• Extra CATI restrictions (instead of client-side registry values):
  • Location to be used
  • Display CATI toolbar
  • Show AskiaClient full-screen
  • Hide CATI during call
• List schedules can now easily be duplicated
• In case locking an object fails, the agent which has the lock is reported (Issue #4665)
• Added options to find contact dialog to start DoPanel interviews and retrieve the DoPanel link
• It is now possible to limit the nr of reminder mails to be sent (when mailing manually) (issue #5390)
• The 'select remote file accessible by CCA' / 'select local file to upload' options are now only available if you have the 'allow FTP' restriction. If not, no choice is shown and you'll immediately get the 'select local file to upload' behaviour.
• When creating a new folder in the remote file dialog, it is immediately opened
• New outbound monitor on outbound group showing
  • Chart with agent status distribution
  • Important values to monitor predictive dialling
• See-in now uses a separate AgentMonitoringService as a proxy. The result is a big improvement in see-in reliability and security; The firewall compatibility should also be greatly improved.
• The call details window now indicates which side disconnected the call (agent or contact)
• Some settings now show a selection with possible values, instead of a number (update style, for example)

• Added 'full name' column to agent view

• Possible glitches if list field has multiple roles
• Improved handling of restrictions in 'modify interview'
• Added extra option to ignore bounced mails with invalid DSN

• Clarified error message in case listen-in fails due to an already running listen-in or running play sound

• Clarified error message in case listen-in fails due to an already running listen-in or running play sound

• Clarified error message in case listen-in fails due to an already running listen-in or running play sound

• Added error message in case listen-in fails due to an already running listen-in

• Possible crashes when getting see-in errors
• Clarified some see-in errors

• Call details shows wrong dialling mode
• Added setting to limit see-in to 8-bit colours
• Possible database error on find contact/call when switching condition parameter

• Find call dialog: Initialization of datetime field is fixed
• Call details: ringing time incorrect
• Added Cyrillic support for messages
• Assigning formulas to a filter field on a report was not saved if not re-selected each time

• Find contact/call dialogs don't take an '(all)' filter into account
• Call details doesn't always show the correct phone number for the contact
• Find call - Show result code in numeric form
• Find/edit contact - prevent non-numeric input for numeric conditions

• Improvement to softphone stability
• Added missing parameters in find call

• Error in duplicate check for agent name
• VoIP use H323 is not taken into account for softphone

• Allow adjustment the task from inbound number for non-surveys (Requires CCA v5.3.2.8)

• Recover contact doesn't work for web contacts

• On some systems find/edit contact could interpret the thousand-separator of the 'maximum results' as a comma, and for example look for 10 instead of 10.000 contacts.
• Call results tab could show duplicate items when renaming a sub result
• Deleting a list which is used as DNC isn't possible

New Features

• Find contact has an improved interface The new interface allows you to have several conditions for the same field
• Find Call Similarly to 'find contact', this allows you to search for calls and view their most relevant properties. This function is accessible globally (in the 'options' menu), and on agents, tasks, outbound groups and lists. For every call you can also get more detailed info (see next point)
• Call Details When searching for a call through 'find call', you can view call details. This will display almost all available call information, with shortcuts to properties of the task, agent, … and immediate access to find contact and modify interview.
• Added possibility to view the AskiaExt log file from the 'web connections' view
• It is now possible to configure an interview filter for surveys. The interviews outside of this filter will not be loaded, and will be ignored for quotas. You can configure what should happen when a callback for such an interview comes up (don't call/new interview/use original interview)
• Added agent outbound monitor (with call stats and next calls for active lists within the agent's current outbound group)
• A new feature meant mainly for support: You can now create and import 'task packages'. These packages contain the task, outbound groups, lists, agents and skills for a survey/CTScript/VBScript. This will allow support to easily recreate a task and all its relevant objects, with the exact same settings as the client. You can choose whether to include survey and lists

Changes / New Features

• Reload survey can now only be accessed by our support staff
• Removed 'Is Web Survey' setting on survey
• The name is now selected instead of the ID on properties dialogs
• When logging in by username & password, the last username is remembered
• Added option to reset agent waiting times
• Added 'find/edit contact' and 'call history' actions to shortcut menu of next calls
• Views, new and defaults are now filtered according to restrictions. (if not allowed not in menu anymore) #4880
• You can now drag&drop an LST file onto the sample lists view to create a list
• Added agent reports to report menu for groups

BugFixes

• Change callback options on list or task, change tab, go back to callback tab: changes lost

• Find/edit contact could return too few result when multiple lists are used
• Deleting a list which is used as DNC isn't possible

• Small issue with remote file dialog
• Small issue in find contact dialog

• Coding memberships not set correctly when copying an agent
• List event parameters AgentID and AgentName not recognized by editor

• Warning message when context tab for a coding group is empty (#5163)

• Made update interview timeout configurable

• Clarified error message if an error occurs when selecting a table while creating a new sample list
• Fixed 'encountered an improper argument' error in modify interview
• Running reports sub-menu could run wrong report if they contain multiple report types (list reports on task, for example)

• AgentName could be cleared when modifying an interview
• Survey Monitor and Quota availability dialog could stop updating is somebody else updated the task

• SSRS reports not supported properly
• Login issues

• Get Analyse path on cca 64 bit or a 64bit machine not working properly (for analyse live data)
• Semi-opens not saved
• Softphone issue on cati & supervisor sound device not detected on vista/win7
• Modify interview: Warning regarding mandatory question could be repeated multiple times
• List properties, numbers page: Don't warn when removing DNC list if there's no DNC list selected
• Error when importing an LST created by exporting a list in v5.3.0
• Changes to keep position when changing interview

Changes / New Features

• Restrictions restructured:
  • Restrictions for send message, see-in, listen-in, listen-in-participation and recording can be set per agent
  • Restrictions for analyze live data, modify interviews, delete interviews, get/edit/update working copy (Issue #4183), edit quotas and export can be set per task
  • Restrictions for modify fields and export can be set per list
• Added the possibility to cross-check your sample lists with lists with contacts which shouldn't be called ('do-not-contact' list)
  • It's possible to choose whether to check phone, email field, or both
  • It's possible to use any regular sample list as DNC list
  • It's possible to create specific do-not-contact lists
• The French and English version are now rolled into one! You can change the language at runtime.
• Extra Call Results added agent phone unavailable, network out of order, number changed, call rejected
• CLI can be set from a list field when dialling from a list
• Find/edit contact dialog supports date time sorting
• Added the option to reset an interview from find/edit contact. This will reset the data in the list and on AskiaExt/WebProd, so future calls and/or web interviews will start with a new interview. Optionally the data can be deleted from the survey too.
• Call results dialog
  • Call Results dialog is now a tab in the task properties. This allows setting the default call results.
  • The main result now also display their result code
  • For CTScripts it's possible to define subresults for success
• Extra list event parameters:
  • Result & sub-result (Issue #2611 & #3913)
  • Task ID & Name
• Restrictions properties dialog is now resizable
• The number derivation has been replaced: Instead of adding an integer to the current phone number you can now change phone field.
• Reports on lists are now possible (Issue #3659). 6 standard list reports are available. Note that the list reports can also be run for lists and groups.
• Changed the text automatically added to the appointment message from @ Appointment to finish the questionnaire taken by 'agent' at XXXX for YYYY@ to @ Appointment taken by 'agent' at XXXX for YYYY@
• Improved about dialog:
  • AskCmn version displayed
  • Beta info displayed
• Added 'About CCA' dialog with version info and license info of CCA.
• Added CallID as list event parameter (for 'interview finished' only)
• Extra contact states: in call & blocked (priority=0)
• It's now possible to disable the supervisor data socket by setting the port nr to 0 (in CCA settings). Supervisor won't show an error, and will just fall back to using 1 connection for all traffic
• Show warning when using 'next shift' while no shifts are configured (Issue #4493)
• Reporting changes:
  • Added full support for SQL Reporting Services Reports
    • Filters & formulas are entirely managed by the report itself
    • These reports have to make use of the linked servers which are automatically created by CCA.
    • To create the reports you have to use Report Builder 2.0. Version 3.0 isn't supported yet by .NET 4.0.
  • It is now possible to create filters on Surveys, VBScripts and CTScripts separately (instead of on Tasks)
  • It is now possible to create filters on SLA's and Reports
  • You can now set the question to be asked when prompting for a report formula's value
• Added support for command-line parameters Run 'Supervisor -?' for details
• The settings are now ordered in a more logical way. (Note that this isn't entirely alphabetical - some items are grouped together logically)
• Supervisor can now log in by username+password (instead of selecting an agent from the list). The login method has to be set in the Cca settings, and can be different per socket. Look for the 'select agent from list' settings.
• Renamed 'blacklist' to 'inbound blacklist'
• Improvements to See-In
  • Program no longer hanging while connecting
  • When the connetion is broken, a message is displayed. Reconnecting is also possible
  • Pressing F5 will refresh the view
• It is now possible to let CCA choose a location automatically (or, when using CTArchitect, let the dialler select a softphone location automatically) You can this by enabling the appropriate option in the setup, or setting the location to -1 in registry.
• Added pie chart on list monitor
• Changes to reload survey (and lists)
  • There's an restriction specific for reloading
  • A warning is displayed when trying to reload
  • When a survey is reloaded, a warning is written to the CCA log file
• Survey monitor: Capi agent columns are sorted by name
• You can now delete multiple calls from the calls view
• Reload improvements:
  • Displayed a messagebox with a warning when reloading
  • Added restriction for reload survey

BugFixes

• Modify interview dialog didn't close when using the X button
• Some views (agent, task, list) loose their sorting when focusing on task
• When adding an agent to a group, the agents view looses its sorting
• Message window: Sender or Recipients is blank when the message came from / send to CCA
• Dialog blocked when editing schedule with 'next run time' = 'never'

• Pause alarms not sent correctly
• Possible crash in modify interview due to circular reference
• Possible problem with modify interview

• Change email/phone (with find/edit contact) of a new LST list erases the field in question.

• Sampling condition dialog behaving incorrectly
• Data not correctly saved when creating a schedule for updating with external data
• Lists monitor on task/survey monitor could show too few lists

• Agent pause alarms sent incorrectly from CCA to Supervisor and vice versa.
• Next calls in lists monitor could update too frequently

• Change email/phone (with find/edit contact) of a new LST list erases the field in question.

• Export task suggests incorrect filename, after which the export can fail
• Problems with semi-opens when using multiple languages
• Semi-open dialog could be empty

• Test/Start web survey options swapped
• Modify interview doesn't update list (on top) when changing selection by mouse
• Problems with next calls

• Find contact on multiple lists failed when selecting specific lists

• Find contact on multiple lists failed when selecting specific lists

• Agent alarms page messed up when defining pauses
• Crash when opening agent memberships on Windows 2000

• Modify interview shows wrong question when selecting visible questions
• Semi-open dialog refreshing too fast

• Contact availability (in find contact dialog) wasn't set to 'never' when the list priority is 0
• Survey load timeout is now configurable (registry key TaskSetReadyTimeout)

• when selecting visible questions, some questions might become invisible when going to the next interview
• Despite the fact that registry key "IsCollapseModifyInterviewQuestionnaireTree" is set to 0, when going on next interview, the chapter is automatically collapsed
• Survey remained in 'receiving contact' mode after canceling survey download

• Possible crash in modify interview, when selecting visible questions.

• 30-second hang possible when retrieving list fields for new list

Changes / New Features

• Most CCA settings can now be configured from CCA/Supervisor, using the new settings dialog
• It is now possible to edit all list fields in find/edit contact dialog
• Added test/start web survey to survey shortcut menu
• Added restriction per object type for editing defaults
• Possibility to stop listenin when listenin participation window is closed.
• It is now possible to set the CC and BCC addresses for mailing
• From, Reply-to, CC and BCC fields can contain now fields
• Modify interview dialog
  • The questionnaire tree is now a regular tree, with expanding/collapsing nodes
  • Added IsCollapseModifyInterviewQuestionnaireTree registry setting, which determines if the questionnaire tree is collapsed by default
  • Enabled bookmark support, using F7 and F8 keys
• Call back setting (Issue #3657):
  • It is possible to call back in shifts
  • A custom VBScript can be defined to customize call back rules
• In the sample-list appointments dialog, out-of-quota appointments are now displayed in red (Issue #3756), appointments for agent only end with a *
• Added Agent ID in Agent properties window (Issue #3740)
• To prevent confusion, blocked quotas now display 'blocked' in the quota missing column of the availability dialog.

BugFixes

• Show mailing tabs for default list properties
• Creating new list with uploading both LST and mail template fails
• Suggested name for new sample list could be incorrect
• Agents view doesn't resize correctly when you focus on a task after resizing the whole supervisor
• Error when sorting surveys in webprod surveys dialog when there are unknown (deleted) surveys on WebProd
• Empty lines can occur in webprod surveys dialog

• 30-second hang possible when retrieving list fields for new list

• Semi-opens could be missing
• Check combo box (update contact dialog, derivation settings) doesn't release focus when clicking outside
• Web connections survey list sorting wasn't working

• Memo fields were not usable as ID/Phone/Email field

• Copy/paste agent did not give an agent name X - Copy
• Several issues with semi-opens

• Coding context page crash when loading survey takes too long

• Improved french translations for listen in participation

BugFixes

• 'Call back by any agent' is always enabled when changing appointment options

Changes / New Features

• You can now focus on multiple tasks.
• Removed direct access for mailing log files.
• Show supervisor icon in agent/location view if a supervisor is connect and no CATI for the same agent
• Implemented reporting on coding groups
• Added report monitor, which shows active reports and allows you to stop them (if you have the permission to do so). You can find this monitor as an extra tab in the report view.
• Current waiting time no longer included in the average waiting time (it was included in the average but not in the minimum and maximum, which wasn't consistent).
• Brief status for agents when doing a brief interview
• Added cca log file to the 'Logging' dialog.
• Default Agent & Survey template possible
• Find/edit contact improvements: Ability to search for NULL or empty values (by adding a checkbox to mark the required conditions)
• Coding groups in agent memberships
• 'Synchronize to Qes' changes:
  • Instead of synchronizing to the same qes, a new file (compressed in a zip file) is now created every time in the 'CCA-Exports' subdirectory in the working directory of the survey.
  • Exporting access surveys is now possible too. This only creates a copy of the qes in the exports directory. This function behaves identically to an export of an SQL survey (except that it's a lot faster).
    • Because of this, the function has been renamed to 'Export to Qes'
  • It is now also possible to retrieve a previous export, instead of exporting again
  • After the export is completed, you'll now be able to choose an action. You can choose to:
    • Analyze the qes (only if AskiaSuite is installed)
    • Download the qes
    • Download the qes and open the containing folder, so you can immediately access the file
• Added 'analyze live data' for SQL surveys. Note that this functionality has to be allowed by the supervisor's restriction
• Disconnect agent is now possible from group view
• Added restriction for deleting objects. Note: For security reasons, existing restrictions will have the delete permission disabled. This means that after upgrading no supervisor will be able to delete objects!
• Added BounceMail event parameter for bounced email event. This parameter contains the entire bounced email.
• Added the option to delete all unrecognized emails while checking for bounced emails.
• Added 'description' column in agents view
• The 'add agents' dialog for adding agents to a group now displays the agents' description
• Improved loading of views (less flickering)

BugFixes

• Find/edit contact: 'find next' returns no results when no conditions are specified
• View size & position not properly restored when closing & reopening it

BugFixes

• Prevent multiple redraws when loading view
• Changing 'next route' on route properties isn't saved
• Possible issues with deleting agents in supervisor

BugFixes

• clicking notification message doesn't open message
• Errors in French resources
• Possible incorrect values for time values

Changes / New Features

• Added option to interrupting a recording on Cati
• Display agent waiting time and average/minimum/maximum waiting time in agent view
• Agent state, agent IP address and supervisor IP address are now shown in Locations view
• Show warning for schedules if Cca uses a different time-zone

BugFixes

• Copying agent doesn't copy outbound group membership nor capi group memberships
• Location view doesn't display agents logged in after supervisor startup
• Correction for time-zone differences between Cca and Supervisor (for agent status times and schedule times)
• Removed 'new DSN' from list properties, because it wasn't working

BugFixes

• Problem with mailing filter (testing fails most of the time)

BugFixes

• Crash in French version when creating a monthly schedule

BugFixes

• Changing target of running list was possible
• It was possible to change the number of simultaneous calls for a read-only list
• Problems with dragging appointments (dropped at the wrong place)

BugFixes

• Display problem in 'define quota' dialog in Windows XP and 2003

Changes / New Features

• Added exporting state for list
• Added exporting state for surveys
• List scheduling: you can now specify the new options for 'update with external data', introduced in v5.2.0.0
• Implemented find contact for web/mailing contacts
• Implemented lists monitor for surveys and outbound group
• Redesigned 'select object' dialog (select agent, select survey, …)
• Added logging for API sockets
• Objects in supervisor restrictions page are now sorted by name
• Agents are now sorted by name in send message dialog
• Implemented delete message
• Show phone number in 'next calls'
• It is now possible to edit a running list (a warning will still be shown)
• Define quota dialog: Use different icon for questions with import
• Window profile scales according to application size
• Possible to send notification mail after a scheduled task is completed
• Added 'Quota Reached' state in find/edit contact
• Renamed 'Window Profile' to 'Workspace'
• Added 'no calls' for agents in the group view
• Next calls now shows user-defined call results
• Reduced flickering of survey monitor
• Changed contact state 'quota reached' to 'quotas closed' to prevent confusion with call result 'quota reached'
• Survey progression type for Askia tasks.
• Visualize data starts order in at 1

BugFixes

• Deleted agents were shown as 'not allowed' in messages view
• After changing restrictions the messages from Cca/Administrator are displayed as from unknown
• After loosing connection to Cca, the message window is empty
• Mailing tab in list monitor did not have visual styles
• When current restriction (used by logged-in supervisor) is modified, outbound groups disappear.
• Tabs on tabs are badly displayed in Windows Vista and Windows 7 (example: mailing tab in list properties, supervisor tab in restriction properties)
• Logging dialog selects local file instead of file on Cca

BugFixes

• Skill weight and minimum saved incorrectly for inbound numbers, email boxes and web rooms

BugFixes

• Possible crash when receiving an event of an unknown survey

BugFixes

• Find contact doesn't display all call results in the 'last call result' filter condition
• Possible error 'Trying to get a(n) WebConnection with wrong ID in map' when the connection to Cca disappears while the survey properties are open

BugFixes

• Auto-selecting field when creating a list not working correctly
• Possible error when someone change agent restriction at CCA

BugFixes

• Softphone uses wave in volume if master volume is disabled.

BugFixes

• Several problems with call result templates

BugFixes

• Impossible to save agent properties on supervisor

BugFixes

• Agent state lost on supervisor when updating agent properties

BugFixes

• Corrected file version info

BugFixes

• Impossible to start mailing when list in error state

BugFixes

• Possible error 'Trying to get an Agent with wrong ID from map' when doing a focus on task.

Changes / New Features

• Ringing message for external route possibility

BugFixes

• Impossible to start mailing when list in error state

• User-defined call result codes don't appeared in callbacks tab (on survey and list properties)

• Find contact dialog: error for deleted agents
• Error on update with external data for LST list created from supervisor
• Call view is not refreshed when no sort column is selected

BugFixes

• Hang on see-in from call view

BugFixes

• When the list is read-only, too much controls were disabled in the list properties
• Copying a running list shows a read-only list properties dialog
• Called numbers show as available now in the find contact dialog
• Recovering a number doesn't update the current list in the find number dialog (clear & find is necessary)

BugFixes

• Possible crash when requesting contacts

BugFixes

• Drag-drop agents to coding group doesn't work
• Creating a new reminder mail caused an error
• Send test mail always fails
• Update existing with external data always fails

The main change in this release will be the rewritten list handling: The list of numbers will no longer be completely loaded in Cca memory; Instead, the contacts will be read from the database as they are needed. Most of the changes and/or bug fixes are a direct result of this rewrite: issues which couldn't be handled until now will be fixes, and some small things have been changed because of the new method.

Requires gdiplus.dll on Win2000 and before in the program directory.

Changes / New Features

LIST:

• List properties dialog - general tab:
  • Moved some things around
  • Removed 'current/original data' -> only 'data' is now available (because current data is now always SQL Server)
  • Clarified project selection in the list properties
  • Show special fields in field list
• List properties dialog - Mail template tab:
  • If no mailsender is installed, 'edit' will start the default HTML editor.
• List properties dialog - Schedules tab
  • Enable/disable schedules directly in scheduling tab
  • Delete multiple schedules at once
  • Label tip shown if content not completely visible
• List - External data details
  • Auto-select table if there's only one
  • Auto-select fields when selecting table
  • Auto-select field if checking item
• Extra check: don't delete survey while it's importing/exporting
• Events:
  • Added parameter List.ID (returns the ID of the list in Cca)
  • When clicking on 'insert (parameter)', the focus is set to the edit field
• Added new options for 'update with external data':
  • Update only existing data / Add only new contacts
  • update specific fields with external data
• Find/Recover number
  • Merged 'find number' and 'recover number' functions to one function: 'Find/Edit contact'. You can select which types of contacts you want to search (unused/in use/success/failed)
  • Show sort arrow + use natural sorting
  • Added 'Get call history'
  • Added 'don't call back now'
  • Added 'Modify Interview'
  • Auto clear: clears the results when clicking 'find' after changing the criteria
  • No criteria searches entire list (no '*' required)
  • Match All/At least one/None
  • Possible to search sub results and multiple results at once
  • Added 'Appointment agent' and 'Appointment for agent only' as search criteria and result fields.
  • Added 'Available' in results pane: this indicates the earliest possible time the number will be called
  • Wildcards:
    • New wildcards: '[abc]', '[a-z]', '[^abc]', '[^a-z]', '?'
    • Escape wildcards: ''
    • Wildcards in numbers: '1?2', '1*', '1[0-5]'
  • Duplicate results won't occur anymore
  • Network traffic has been greatly reduced
  • Resizing only resizes results (not the find criteria) + splitter bar between criteria and results
  • Find button:
    • Will change text to 'find more' if you don't change the criteria
    • Will be disabled while search in progress
    • Will be disabled when no more results available
  • Max results is now limited to the maximum configured in Cca registry
  • Added 'Modify Interview'
  • Added 'Edit Appointment'
• Sampling filter condition dialog has some minor improvements
• Appointment dialogs (on list and survey monitor): Show phone, email and external ID in 'properties'
• Renamed 'Synchronize list file' to 'Export to LST'. You can now also export all list types to LST.
• Available count in list view now takes AskPriority=0 into account.
• Added mailing statistics per result code for responses (succes/offline/…)

OTHER:

• Improved look on Windows Vista
• Call view can be sorted
• Improved look on SLA view, queue occupation and overview. Overview now also shows IVR choices.
• Error in mailing: possible to view log immediately
• Edit appointment now allows editing of 'appointment for agent only'
• Added 'no calls?' on agent and outbound group. The reason also more specific (10 -> 25 possible causes)
• Error log dialog closes when clicking 'view'
• List views (all views): Label tip shown if content not completely visible
• Overridden settings (4 dialogs) are only saved if overriding defaults.
• Skills:
  • You can now define a minimum skill value for outbound skills (in 'associate skills' edit the skill by clicking on it)
  • You can now define skills for DK/NA/Invalid answers
  • Skills are now used when searching for a 'no call' reason* All objects are now stored and retrieved by ID instead of by index. This should improve the reliability greatly, as it improves the code readability and simplifies things greatly.
• Restrictions have been rewritten almost completely. They are now treated identically in Cca and Supervisor.
• Survey - semi-open responses dialog improvements (Issue #1493):
  • enlarged the default size
  • added dialog icons
  • made resizeable
  • added a horizontal scrollbar.
• About dialog shows logged in Supervisor name and logged in location name
• When connection to Cca is lost, a message is asked to reconnect. Like this a disconnect agent works also for Supervisors.
• on end edit working copy, 'Update task with edited version' message shows survey name
• Send message from call view
• Survey Monitor - show appointments: Appointment for selected quota lines works
• Group view now sorts the items using the 'natural' order (1 2 10 instead of 1 10 2)
• Improved performance of 'modify interview' and 'visualise data'
• Define quota dialog copy/save supports sub tree quota

BugFixes

• Impossible to delete a restriction after deleting all agents using it.
• When running reports, spaces in the connection string are now ignored when looking for table locations.
• Splash screen: The window now shows the the elapsed since start-up
• 'modify interview' dialog didn't close when clicking the 'X' button.
• When editing a list schedule (type 'once'), the end time in the dialog is set to the current time.
• When creating/editing a list schedule, the end date is saved incorrectly in database. This end date will be lost when restarting Cca (the schedule will be handled & shown as if there was no end date)
• On the 'lists' tab of survey and outbound group properties, the modifications (activate/deactivate list) are lost when the list of lists refreshes (which happens when a list is modified in the background).
• Activate/deactivate agent could activate/deactivate wrong agents on multiple selection.
• Update task: when the import fields are no longer compatible with all lists, only the first list will be reported in the warning list.
• Modify interview
  • Once you focus a numerical question with minimum and maximum, the interview was marked as modified even when it wasn't. (Issue #2255)
  • If you have a numeric question without minimum and maximum, and you modify only the value of this question, the interview isn't marked as modified and won't be saved. (First remark in issue #2255)
• Allocate quota dialog: When spreading the values automatically, the spreading is now smoother (spreading 5 over 3 items generated 3 1 1, now it will generate 2 2 1)
• Script task: editing fields might cause duplicate fields in list.
• fixed incorrect behaviour of up/down arrows of sample size on quota dialog
• Survey Monitor - show appointments:
  • right-click -> 'set to agent' now works (option wasn't implemented).
  • When resizing, the hour moves but not the appointments.
• Fixed various problems with mailing statistics
• Edit working copy could use incorrect resources (of previous version)
• Modify interview: Most interviews were marked as modified, even if they aren't changed.

BugFixes

• Agent status in the group view isn't always updated correctly
• Missing error message when the survey compatibility check returns 'import field is no text'.

BugFixes

• List properties, SMTP username not correctly sent between cca and supervisor
• Schedule end date not saved to database (lost on restart cca)
• Schedule end time not correct on edit schedule
• outbound group / survey lists tab -> when dialog refreshes, all modifications were lost
• Added warning when creating an invalid schedule

BugFixes

• Impossible to set 'drop call' value in survey - call result settings (interface was missing).
• When not using visual styles (xp classic, w2k3), the callback dialog tab isn't displayed correctly.

Changes / New Features

• Store incomplete CATI interviews (survey properties).
• Removed 'delete appointment interview data if interview not used' option (survey & list properties, appointments tab). This option had no real benefit and could be dangerous: If you modify the callback options, and a previously over-callback number is called again, the appointment data would be lost.
• Send mail to complete list.
• Cati start-up state (pause, ready) is now configurable. This is done at the agent restriction.
• Added extra options for call results (therefore the 'user-defined call results' has been renamed to 'call result settings'):
  • Hide call result on CATI.
  • Drop call.

BugFixes

• On vista the login dialog appears behind the splash screen
• The BlackList -> Options dialog incorrectly didn't accept the ''' character
• Crash when opening 'quota availability' dialog for a survey without quota's, with at least one running list.
• Certain reports on list data didn't appear in the context menu for lists.

BugFixes

• Possible error 'invalid argument detected' when clicking menu options - appointments.
• Error 'trying to get a survey with wrong id(0) in array' when initializing a survey and clicking on the 'lists' tab.
• Ordering columns in find number / recover numbers functions doesn't work correctly.

Changes

• Sort order is now shown in the find number / recover numbers dialogs (only Windows XP and above).

BugFixes

• Some socket commands where rejected incorrectly while logging ("invalid string" in logging)

• Survey - Properties - WebProd tab:

***** When removing a survey from all web farms, the 'web survey' checkbox remains disabled (you have to close and re-open the survey properties).

***** When clicking cancel after adding a survey to webprod, the 'web survey' property might become inconsistent.

**** mailing tabs may be missing from linked lists

**** update task might not be sent to webprod

• When clicking on a spin button in the callback dialog (defaults, survey and list properties), the whole dialog scrolled up/down.
• Eliminated flickering in the callback dialog on scrolling (defaults, survey and list properties).

BugFixes

• Update report only worked after Cca reboot.

• The correct call result descriptions (default template, overridden template, user-defined call results) is now used in:

***** Default callback options.

***** Callback options tab on list & survey.

***** User defined call results.

• Overridden default call results template (template with ID -1) is now used on several other dialogs. This should overridden be the user defined call results (like #2), which will be implemented in 5.2.x:

***** List: 'numbers' property page.

***** List: Find number dialog.

***** List: Monitoring dialog (last numbers, last calls, next calls, calls).

***** Survey: Quota availability dialog.

• Default callback options where not saved after modifying.

BugFixes

• Encrypted connection with Cca doesn't work.

BugFixes

• When running a report directly on supervisor, running reports from the shortcut menu doesn't work correctly (the selected objects aren't selected).

BugFixes

• Error 'Invalid argument detected' when clicking on the 'Mail templates' tab in the List properties.

BugFixes

• 'Quota Availability' dialog doesn't show deactivated lists.
• Modifications in callback tabs not always saved.

BugFixes

• Quota Availability Dialog General Tab did not contain correct header columns.

BugFixes

• Show all List - Task incompatibilities instead of first in message box

Changes / New Features

• Added support for activating/deactivating capi memberships

• Added options to control capi memberships from the 'memberships' tab in the agent properties

• Added message statistics:

***** The last x messages sent and received by Supervisor will be visible in the new message view (menu 'View' > 'Messages'). The number of messages visible can be configured in the menu 'Options' > 'Filter View'.

***** It is possible to read, reply to, and forward all messages in the message view. Unread messages will be shown in bold.

***** Messages received by Supervisor will no longer be shown directly. Instead a message notification popup will be shown (similar to popups of MS Live Messenger or MS Outlook). If you click on this notification dialog, the message will be shown immediately.

***** Note: This feature has only be implemented in ODBC for now. If Cca is using an ADO connection for the statistic database, no statistics will be saved. The ADO implementation will be added in a later bèta version.

• When sending a new message, the focus is set in the message textbox.

• Redesigned the 'Filter View' dialog.

• Several survey can now be overridden:

***** Callback options can be overridden on List

***** Appointment settings can be overridden on List

***** List setting can be overridden on Outbound Group

***** Dialling properties can be overridden on Outbound Group

• Running a list in brief has been replaced by the 'brief mode' dialling property on task (overridable on outbound group). If you start a list, the agent will be in brief mode depending on his active dialling properties.

• Task/Outbound group, 'Lists' tabpage

***** Lists can be activated/deactivated. If a list is disabled, Cca will act as if it's not linked to the survey.

***** The icons for the lists will change depending on the lists state).

***** It is now possible to start/stop the lists and edit their properties, using the shortcut menu.

• Number priority of the list has been moved from survey properties to list properties. For this the 'derivation' tab has been renamed to 'numbers' and now includes the derivation settings and the number priority.

• The default callback options can now be viewed/edited in the menu options - default callback options. Note that the defaults are different for every supervisor (they are stored locally).

• The icon of the outbound group will change depending on the state of the lists it's operating on: A different icon is used when one of the lists is running, and/or if the outbound group is in brief mode.

• The 'no answer time' is now configurable for projects.

• The property pages for projects, lists and outbound groups now have icons on them.

• Added coding groups for post-coding surveys. Note that this is only for use of the AskiaField API, and will not be implemented in Cca/Supervisor.

• The list view now shows the current size of every list in memory.

• Added an alarm on maximum memory usage (see Menu 'extra' > 'alarm options' > 'Cca' tab). If the memory usage of Cca ('VM Size' in task manager / 'Private Bytes' in performance monitor) goes above the configured threshold, an alarm will be issued.

• When a user attempts a memory-intensive task while there are memory alarms available, a warning is shown. Tasks with a possible memory warning are:

***** Start list

***** Run report

***** Define quota.

BugFixes

• Fixed several small issues with the 'memberships' tab in the agent properties
• Context-sensitive help was no longer working.
• When trying to link a survey with an import for an open question to a list where this import is a numeric field, you will now get an error.
• Send message to a capi group doesn't work.
• Inbound group properties, queue page: Incorrect message 'restrictions changed' when no restriction to see queue project
• Route properties: Incorrect message 'restrictions changed' when no restriction to see route project
• The sorting of the main views could go wrong.
• Disabling alarms sometimes had no effect: alarms where disabled in the dialog, but where still issued.
• When Supervisor spreads the quota's automatically (in percentage), in some cases the first item could be empty. When this happens, some target counts (in the quota monitor) could be negative.
• When copy-pasting a list, the 'SQL Server' destination was always unavailable.
• Visualise data for SQL surveys didn't work (several errors appeared in the cca log file).

BugFixes

• Impossible to change the inbound queue settings without selecting a queue project.
• Problems so save an inbound group queue settings when the user doesn't have the permission to view the inbound queue project.

BugFixes

• Impossible to reply on a message: always error 'no agent selected'.
• Problem with telephony restrictions dialog (allowed outbound groups not editable).

Changes / New Features

• Added support to schedule 'update list with external data'.

• All views now use the 'natural order' when sorting. So now the order will be Loc1,Loc2,Loc10 instead of Loc1,Loc10,Loc2.

• 'Send Message' dialog:

***** Added a shortcut menu to easily send messages to all agents, all logged-on agents or all logged-on agents.

***** Recipients are now assigned by checking the checkbox for each agent, instead of selecting them.

***** Agents are now sorted using the 'natural order'.

***** Modified agents status to 'Logged on' and 'logged off'.

• When doing an 'update task', it is now possible to re-edit the task when there are warnings.

• Survey monitor dialog:

***** Allow copying selection only

***** Allow copy/print of events and observed tab

• Added a context menu to the web connections view. Possible options:

***** Disconnect the web connection: Disconnects all sockets between Cca and AskiaExt's belonging to this web farm.

***** See the survey list: identical to double-clicking the web connection.

BugFixes

• When you initialize a sample list with a type field different from the questionnaire, the error message is not clear in Supervisor as is it in Cca.
• Several errors in the scheduling properties (french version).
• Several problems with end-dates of schedules in the scheduling properties dialog.
• When delete restriction which is still in use, nothing happens at all. Added an error message to indicate the problem.
• In the 'Send Message' dialog, the recipients list will now be read-only when replying to a message.
• printing of lists didn't work anymore (find number, list & survey monitor, quota availability and visualize data dialog).
• Resizing a report dialog fails sometimes.

BugFixes

• Problem with telephony restrictions dialog (allowed outbound groups not editable).

BugFixes

• Crash on 'modify interview' of an interview with an open question with a response of more than 1024 characters.

BugFixes

• Target sample size limit is now 250.000
• Encryption initialization fails for users with a temporary or mandatory windows profile.

BugFixes

• Message dialog doesn't pop-up if Supervisor doesn't have focus. It appears behind other windows and could be missed.
• Error message when sorting agents in the message dialog.

Changes / New Features

• Added 'mail read' detection.

***** monitor window shows the amount of read mails.

***** A list event is fired when a mail is read.

• Added support for SSL mailing servers (This allows for instance mailing using the gmail smtp servers).

• The 'edit event code' dialog now shows only the relevant event parameters (until now all possible parameters where shown - for all event types).

• Added 'incoming mailing options', the current mailing options are renamed to 'outgoing mailing options'. These changes are both for general mailing options as for those per list.

• Implemented list events for CATI surveys: you can now fire a list event when an interview is started/completed.

• Events which are activated now are shown with an icon (in the list properties - events tab).

• Is is now possible to send messages to an off-line agent or supervisor. The first time the agent logs in (either on Supervisor or Cati), the messages will be sent.

• It is now possible to send messages to other supervisors.

• Messages can now contain attachments (up to 10 MB).

• Added restrictions for Capi (Face), possible restrictions:

***** Allow modifying of interviews

***** Allow managing settings

• Appointments dialog on lists:

***** Empty intervals are removed (when changing an appointment)

***** Replaced OK/Cancel buttons with Close button

***** Update button disabled when no appointment selected

***** Appointments are now sorted by time

• Appointments dialog on Surveys/main menu: Create fonts once instead of on every redraw

• The file edit boxes in the logfile dialog support auto-complete. Just start typing your filename and be amazed!

• Modified Lists - external data details:

***** Renamed 'required fields' to 'special fields'.

***** These special fields can now be dynamic / export fields. When you select a special field, it will automatically be moved to the 'in list' field list, with another color to indicate that the field is special. You can now assign the dynamic/export property like all the other fields. (Note that the External unique Id can't be dynamic / export because it has to be constant at all times)

• You can now do 'Find number' on email and external unique id (if assigned as special field).
• 'Edit working copy' no longer asks for a filename. The working copy is saved in the temp directory and deleted after the update.
• 'Edit working copy' now checks if the file has been changed, and will only ask if the task should be updated if there where changes.
• Windows firewall detection when using VoIP SoftPhone.
• VoIP SoftPhone View is shown on top of other windows after hide/show
• VoIP SoftPhone View pops up when the SoftPhone status changes.
• It is now possible to create a new task by drag & dropping a .qex/.qes/.scc file in the task view.
• Deleted unused 'virtual sample list' option in the 'new' menu.
• Clarified the error message when trying to add a survey to WebProd with an invalid internal/external name.
• Test surveys are now marked with an '*' asterisk in the web connections view

BugFixes

• Fixed several (minor) memory leaks.

• In some cases the connection to could be lost without the application it (e.g. when CCA unplugs the network cable). Until now these broken sockets where only discovered when trying to send data. By enabling the TCP keep-alive mechanism they will be discovered sooner (within 1 minute).

• When sending very large files to CCA you could run out of memory.

• Appointments dialog on Surveys/main menu:

***** When there are a lot of appointments (60+), they are no longer visible in the dialog (because the rectangles got a width of 0), and selecting them is impossible.

***** Missing icon

• When a report is run locally, some memory wasn't released until Supervisor closed.
• Some failed mailing states had an incorrect label. ('Failed dynamic filter', 'bad address' and 'no connection' where switched).
• Error when running report with single quotes in a formula. (also occurred when running a report on a Survey/List/Agent/… with an accent in the name)
• The progress-bar flickers a lot when waiting for a report to complete.
• End date from scheduling sample list begin at '1899-12-30'
• Delete agent > close and re-open group view > agent is back in inbound/capi group
• If you navigate (first/last/previous/next) in the 'modify interviews' dialog with a survey with no interviews, Supervisor crashes (note: happens in 5.1.4 and 5.1.5).
• Showing two connection dialogs when connection with Cca is lost.
• Logging for data socket was not working. Logging for the data socket is now labeled with DATA in the logfile.
• Completed count of a task is not updated when adding AskiaFace interviews.
• Column labels in Skills View where swapped.
• Fixed several small issues with file uploading to Cca. In certain cases the file could become corrupted, or the data socket could become unusable.

BugFixes

• The encrypted passwords where different in Windows 98, Windows 2000, Windows CE and Windows XP or higher because of different encryption defaults in the operating systems. When using different operating systems for CCA the login failed with the error 'password incorrect'. This fixed version makes sure that for all operating systems the same password is generated as Windows XP and higher.
• Because of the same reason as above, using the 'encrypted connection' when CCA is running on a different operating system was impossible.

Changes / New Features

• Big Integer field from sql can be used in external lists (for XP or higher with SQL)
• The CcaSocket now uses the new general base class.
• The CCA Socket can now use encrypted communication. (Set the 'UseEncryption' registry key to '1')
• It is now possible to automatically log in using NT authentication. Make sure to select an NT account for the supervisor agent, and set the 'UseAuthentication' registry key to '1'.
• Passwords are now sent in encrypted form.
• It is now possible to log this side of the Cca socket communication. Just set the Settings\InputTracePath and Settings\OutputTracePath registry keys to a valid path.
• Added possibility to view ALL Cca log files from the GUI (Cca log and Socket logging)
• Automatic update task after edit working copy (for surveys)
• Added 'Test Survey' option for web surveys, this will start a survey in test mode (completed interview will be deleted and won't be sent to CCA)

BugFixes

• If Cca log is modified while sending the file to supervisor, the datasocket can be broken.
• When the 'Check CCA log file' message dialog is shown from another thread than the main thread, strange things happen.
• Slow startup with many agents/lists/surveys (interface hangs for several seconds).
• Problems when creating a list when external name has more than 50 characters.
• Using special fields in sampling filter when creating a new list didn't work (both testing and creating).

BugFixes

• When double clicking on a web connection, the list with surveys didn't always appear. (you had to double click on an interview).
• When a WebProd survey has a CCA survey ID which doesn't exist, an error message is shown. When you dismiss the error, the same message is immediately shown. The only way to stop Supervisor is to kill the process.

• Fixed an issue where it was impossible to modify an Interview if you only had one Agent

• Fixed an issue on the 'Last Call' stats

Changes / New Features

• Id for an outbound group is also visible.

• Added restriction for 'Send Message' function an Supervisor.

• Added 'View CCA log' functionality (options menu) + corresponding restriction. Note: When an error is written to the CCA log, supervisors will now also receive an error message (if they have the permission to view the log file).

• New support of FastEntry mode which allows the safe modification of interviews over askiaField (whether held in SQL server or Access)

***** Selection of visible questions

***** Filtering of interviews on responses (search interviews by criteria)

***** Filtering of interviews on completed state

***** Remove last filter

***** Deletion and modification of the completed state

***** Modification of restrictions to indicate if a supervisor can modify and / or delete an interview

• Select newly added object in the 'cca select dialog'.
• Added dialog to view/edit current surveys on a WebConnection (double-click the WebConnection).
• Possibility to enable/disable logging directly from CCA/Supervisor, and change the logging paths (plus corresponding restriction).
• Added statistics on mailings (check the extra tab in the monitoring dialog).
• The 'Next calls' tab in the list monitoring dialog now also works in supervisor.
• When a web connection is broken, it is now shown in gray in the WebProd tab in the survey properties (there used to be no distinction when the connection was broken).
• Cati and Supervisor can now be updated automatically. Just provide the latest setup-files to CCA and the update will be distributed automatically.
• Added an extra field 'description' to the survey properties. Note: this field will be used as description when adding a survey to WebProd with CCA.
• Show warning 'overview possibly changed' message only when overview is visible.

BugFixes

• Record count for the sampling filter isn't always updated when editing the filter.
• Empty screen's after an update with a qex.
• Several views allowed selection of multiple items when they shouldn't.
• Errors during writing recordings
• Error in log on startup when no Window Profiles exist.
• Restrictions window showed incorrect data after an update.
• When a web connection disconnects while the survey properties is open, the WebProd tab kept showing 'online' as status.
• Certain columns in the task view and skills view couldn't be sorted.
• Fixed bug on WebSockets where a WebConnection could be shown disconnected while it was still connected.
• Some WebInterviews might be added to the wrong WebConnection.