• Clarified error message if login fails because supervisor already logged in
• Show location name in about dialog
• Show proper error when using 'pick free softphone' and no location available
• Enable/Disable call buttons when selecting calls using keyboard
• Don't let Cati send empty log files to Cca
• Fix for connection attempt failed when a handshake takes longer than default handshake interval

• Note: this version requires 'CCA v5.3.4.19' and 'CTArchitect v10.3.4.17'

• CCA connection dialog now contains connection error description
• Cati now sends ALOGOF on exit to allow for CCA to detect whether cati closes ungracefully
• Pressing RETURN on connection dialog caused wrong behaviour
• Improved possible actions with the selected call in the calllist (when there are multiple calls)

• Autoupdate now keeps its startup arguments after autoupdate

• Always run update if different version from LatestInstalledVersion
• Check if update service is running on startup

• Possible crash on sending call info when call active during application login

• Agent settings incorrectly sent to CCA after failed re-login
• Some agent settings were request before complete login procedure was done (Settings will be re-requested, but this issue causes obsolete errors in the logfiles)

• Sound device driver issue due to ringtone

• Added internal support to detect microphone/speakers stuck in softphone
• Cati openend port 1905 for caticlient. If that fails the next free port will now be used.

• Reconnection issues on Cati
• FindNumber dialog could show empty lines
• Application Toolbar could crash cati, cause callinfo update wasn't in sync with cati

• Last release (5.3.4.3) could cause AskiaClient not to start after lost connection with Cca

• Changed the message controls for the recorded message
• Small issue with call status forwarding to clients

• DTMF not working during transfer

• Added missing columns in toolbar
• Crash when call drops during transfer
• Missing commands in CatiClient socket
  • full screen/hide cati for CTScript
  • VoIP/volume controls
  • Take call
• Resize issue
• Problem with application init

• Added number confirmation for preview dialling

• Possibility for duplicate interviews when AskiaClient/CTScript isn't running when start inbound/outbound command is received

• Fix for ADDALA command not found in Cca debug for cati socket
• Fix for connection attempt failed when a handshake takes longer than default handshake interval

• Show location name in about dialog
• Show proper error when using 'pick free softphone' and no location available
• Enable/Disable call buttons when selecting calls using keyboard
• Don't let Cati send empty log files to Cca
• Fix for connection attempt failed when a handshake takes longer than default handshake interval

• Note: this version requires 'CCA v5.3.3.42', and 'CTArchitect v10.3.3.13'

• Agent settings incorrectly sent to CCA after failed re-login
• Improved possible actions with the selected call in the calllist (when there are multiple calls)

• Changed the message controls for the recorded message
• Problem with running multiple Cati's on one machine

• When a cca reconnection happens => warn CatiClient &AppSockets about the state change

• DTMF not working during transfer

• Resize issue
• Problem with application init

• Added missing columns in toolbar
• Improvement to VBScript loading

• support for multi node HMP inbound calls on cati softphone
• Possible crash when application socket closes

• Improved error message in case of VBScript error
• Possible crash when application socket closes
• Cati click&go could start an update (instead of showing a warning)

• Send email wasn't working

• Appointment time not displayed correctly in preview dialog
• Fixes for toolbar glitches

• Several registry settings are now configured on CCA:
  • Display settings (toolbar, etc…)
  • Location
  • All clients (AskiaClient, CTScript, etc) can also save agent settings on CCA.
• Implemented a new &improved CatiClient.ocx to replace CcaClient.ocx, for integrating with CATI. This new OCX is easier to use, and has a cleaner API The old OCX will still be supported for a while
• Click &go version in now available!

• CcaClient request for OutboundGroupList didn't work

• Message left in queue dialog change

• Login by command line wasn't working properly

• Possible crash when using login with typing user name instead of agent selection

• Improved headset initialization

• Appointment time not displayed correctly on preview dialling

• Use OpenH323.OCX on Windows XP and older instead of the newer MI4C_OPAL.OCX

• Cyrillic support for messages

• Possible cati crash after connection loss to AskiaClient or CSTcript

• Automatically restart AskiaClient/CTScript if it closes while a call is still in progress

• Multi-selection on cati dialog calls window wasn't possible (necessary for transfer)

• Date field not interpreted correctly on preview dialling

• Problems with logging in by command line

• RemotePortNr might be incorrect

• Softphone issue on cati &supervisor sound device not detected on vista/win7
• Wrong message if logon fails and no possibility to relogon

• Impossible to reconnect after connection to CCA is lost

• Updated the visual style to cleaner, more modern look
• It is now possible to let CCA choose a location automatically (or, when using CTArchitect, let the dialler select a softphone location automatically) You can this by enabling the appropriate option in the setup, or setting the location to -1 in registry.
• Hide phone number on appointment dialog if not set to visible on CCA
• It is now possible to log in by username+password (instead of selecting an agent from the list). The login method can be changed in the Cca settings.
• Added support for command-line parameters Run 'Cati -?' for details

• Auto-answer for voip calls handled differently

• Pressing RETURN in preview dialling will refuse number, even if that's not allowed

• Cati not always popping up when receiving new message

> Release with 'AskiaField 5.3.0.0'

• Interface can be blocked when error/warning occurs while Cati is hidden.
• Multi-line call acknowledgement message not displayed correctly

• H323 error messages could cause a freeze

• Ability to suppress H323 error messages

> Release with 'askiafield 5.2.4.0'

'Changes / New Features'

• Call acknowledgment

'BugFixes'

• Stereo recording wasn't working properly

'Changes / New Features'

• Added command line options:
  • '/Hide' : Hide cati completely at startup. This is meant for Cati's starting up and logging on with an OCX.
  • '/AppPort:123' : Sets the application port (overrides 'Settings\ApplicationPort' registry key)
  • '/CcaHost:CCASERVERNAME' : Sets the Cca host name or IP (overrides 'Settings\RemoteHost' registry key)
  • '/CcaPort:123' : Sets the Cca port number (overrides 'Settings\RemotePort' registry key)
  • '/CcaPortEncrypted:1123' : Sets the Cca port number (overrides 'Settings\RemotePortEncrypted' registry key)
• Preview/find number dialog now shows user-defined call results
• Find number improvements:
  • 'Clear' is now immediately available
  • When using 'Clear', the numbers are now released on Cca.
  • It is now possible to search on sub-results

'BugFixes'

• Find number on cati doesn't work when searching on appointment message
• Receiving message didn't always pop-up to front on Windows XP

'BugFixes'

• Cati not always popping up when receiving new message

'BugFixes'

• Softphone uses wave in volume if master volume is disabled.

'BugFixes'

• Agent data possibly not filled in correctly. This could lead to messages from 'unknown'.

'BugFixes'

• Corrected file version info

> Release with 'askiafield 5.2.1.0'

'Changes / New Features'

• Vista look for login
• Select number dialog for preview dialling now supports hiding and moving columns.

'BugFixes'

• None

5.1.11.3 (2009-05-27)

'BugFixes'

• Audio controls are not on correct place when using toolbar on top

'BugFixes'

• Message added before exiting when there is still a call in speech.

> '?'

> Release with 'AskiaField 5.1.11.0'

'Changes / New Features'

• Vista Sound Devices detection could fail

'Changes / New Features'

• Quitter Phone ringing sound for voip incomming call

'BugFixes'

• Vista Soft phone support problem

'Changes / New Features'

• Phone ringing sound for voip incomming call
• Blind Transfer allows also to transfer to a ringing line
• Vista Soft phone support
• Detection of usb headset removal

'BugFixes'

• Offline messages don't work when:
• … reconnecting after a disconnect (restart is necessary to get the messages)
• … using NT authentication.
• When starting up in pause, the pause time indicated incorrectly includes the login time. Note that the statistics on Cca will be correct, only the value on screen is incorrect.

'BugFixes'

• If you tick pause during the interview, and if you continue the interview until the end, when you arrive on the cati screen, the pause time has took in account the whole time passed on the interview screen after ticking pause.

'BugFixes'

• Possibility to hangup H323 call in manual dialing method when the number does not exist.

'Changes / New Features'

• Implemented smart updating of resources: Resources will only be sent from Cca if they are not available. Note that the survey and all resources are still resent to Cati when Cati starts up.

'BugFixes'

• Empty Cati window appears when using NT Authentication and there is no agent configured on Cca with the used NT Account
• Problems when using NT Authentication and there is no location configured on Cca for the computer name
• When an interview is completed while the connection with Cca is lost, the 'send interview' dialog remains visible the retry button stays inactive. Only solution was to exit AskiaClient and restart Cati.

'BugFixes'

• Possibility to hangup H323 call in manual dialing method when the number does not exist.

'BugFixes'

• Display problem in the send message and receive message dialog
• Encryption initialization fails for users with a temporary or mandatory windows profile.

'BugFixes'

• Allow to manual dialling when having a task on the screen.

'Changes / New Features'

• Messages can now contain attachments (up to 10 MB).
• The send message dialog now hides the predefined messages if there are no predefined messages defined.
• An error message will be shown if the necessary encryption is not supported.
• Windows firewall detection when using VoIP SoftPhone

'BugFixes'

• In some cases the connection to could be lost without the application it (e.g. when CCA unplugs the network cable). Until now these broken sockets where only discovered when trying to send data. By enabling the TCP keep-alive mechanism they will be discovered sooner (within 1 minute).

'BugFixes'

• Login through OCX Fails

'BugFixes'

• The encrypted passwords where different in Windows 98, Windows 2000, Windows CE and Windows XP or higher because of different encryption defaults in the operating systems. When using different operating systems for CCA the login failed with the error 'password incorrect'. This fixed version makes sure that for all operating systems the same password is generated as Windows XP and higher.
• Because of the same reason as above, using the 'encrypted connection' when CCA is running on a different operating system was impossible.
• The port number shown on the connection dialog was incorrect when using an encrypted connection.

'Changes / New Features'

• The CCatiSocket, CCatiEncrypSocket and CatiSocketVirtual classes are replaced by the new CcaSocket class, a subclass of the new general socket base class CAsyncSocketEx.
• The CCA Socket can now use encrypted communication (this was also possible in the past, but was coupled with NT authentication). Set the 'UseEncryption' registry key to '1' to enable this. Note that in the past this key also enabled NT authentication, this is no longer the case (see #3).
• It is now possible to automatically log in using NT authentication (this was also possible in the past, but was coupled with encryption). Make sure to select an NT account for the agent, and set the 'UseAuthentication' registry key to '1'.
• Passwords are now sent in encrypted form.
• It is now possible to log this side of the Cca socket communication. Just set the Settings\InputTracePath and Settings\OutputTracePath registry keys to a valid path.

Attention: Because of the new password encryption, 128-bit encryption has to be supported. Therefore you have to install:

• Internet Explorer version 5.5 or higher, or
• Internet Explorer High Encryption Pack.

'BugFixes'

• Cati enables VAD on VOIP by registry setting (VOIPSilenceDetection)

'BugFixes'

• Cati now scrolls again fast in login dialog

'Changes / New Features'

• The list properties show the list ID.
• The connection window now shows the CCA host and port number.

'BugFixes'

• Record count for the sampling filter isn't always updated when editing the filter.
• On startup the window first appears in the to-left corner and moved then to the center.
• When the connection failed, the error number shown was always '0'