Version 5.4.9.48 (8/04/2021)

• Fix: Show project parameters in route properties dialog
• Fixed selecting rows to copy would copy all rows in findCall and findContact
• Fixed query timeout not being set for DNC-list sample filtering
• Move recording: increase max difference to 5000ms

Version 5.4.9.47 (5/10/2020)

• Fixed invalid characters in index for hashed list fields

Version 5.4.9.46 (5/06/2020)

• Fixed issue with long encrypted SMTP passwords

Version 5.4.9.45 (28/05/2020)

• Added error handling when setting up database connection during hash calculation

Version 5.4.9.44 (12/02/2020)

• Missing lines in logging, or delays in writing to log file, when an external process is running for qes/lst actions
• Fixed incorrect running count in case of WRCACL with call result equal to -1
• Fixed incorrect running count in case of manual dial
• Check task id when updating statistics for webinterview

Version 5.4.9.43 (17/12/2019)

• Contacts no longer get an invitation mail when the web interview is completed, quota is reached, finished without saving or screen out

Version 5.4.9.42 (11/12/2019)

• Fixed possible crash when find calls on agent due to type in db being different.

Version 5.4.9.41 (3/12/2019)

• Update the list and running counts after write of interview to database failed

Version 5.4.9.40 (18/11/2019)

• Problems with BigInt list fields
• Remove contact from running count if result code is invalid

Version 5.4.9.39 (19/09/2019)

• Reset quota category for contacts that have an interview that is not found the survey data
• Improved error logging when a coding command fails

Version 5.4.9.38 (03/09/2019)

• When creating a new survey through the API, keep the filename from the uploaded file
• Create file through API by QES wasn't working
• Improved error logging when a coding command fails
• Improved logging for scheduler
• Problem with scheduling if start time and end time are on a different day (in UTC)

Version 5.4.9.37 (29/07/2019)

• Broadcasting didn't send the CLI BREAKING CHANGE: this requires CTArchitect 10.4.9.3 or higher
• Problems with NT authentication

Version 5.4.9.36 (02/07/2019)

• Added extra checks to make sure the quota completed count isn't added multiple times when reloading a survey

Version 5.4.9.35 (18/06/2019)

• Password changes on the login screen in Cati, Capi and Supervisor were not sent to supervisors and CTArchitect
• Problem with importing certain types of integer fields
• Qes file not updated when updating qex with different revision history
• Possible incorrect quota completed count if an invalid quota category is encountered in the survey, and automatically quota category recalculation is enabled
• Included running web interviews in full quota dump
• Added full quota dump (on debug level 4) when a survey is reloaded manually

Version 5.4.9.34 (27/05/2019)

• Coding command: Question id was used instead of question number

Version 5.4.9.33 (16/05/2019)

• When importing list data, NULL's were converted to 0

Version 5.4.9.32 (15/05/2019)

• DNC list checks shouldn't be case-sensitive

Version 5.4.9.31 (15/05/2019)

• Notifying API after coding commands

Version 5.4.9.30 (26/04/2019)

• Improved error handling of import/export using an external process
• When checking dynamic mailing filter, use updated filter instead of last saved version
• Ignore case when looking for existing list fields
• Key-in interviews were always set to completed
• Retrieving the task content using the API could retrieve an older cached version
• Incorrect quota appointment count
• Mailing stats issue on SQL Azure

Version 5.4.9.29 (03/04/2019)

• Fix for loop on find contact from cati when a dynamic field's external data is set to NULL

Version 5.4.9.28 (02/04/2019)

• When updating dynamic fields, log changed fields on debug level 3
• Improved error handling of import/export using an external process
• Database error when storing Unicode data using coding

Version 5.4.9.27 (29/03/2019)

• Possible database error when using 'switch contacts from web to cati' for a large amount of contacts
• Added option to specify database when creating new DNC list
• When linking an additional DNC list to a list, we'll now check whether both lists are on the same database

Version 5.4.9.26 (20/02/2019)

• Allow modifying appointment by API without overwriting the appointment message
• When modifying an appointment through the API, special characters in the message weren't unescaped properly

Version 5.4.9.25 (13/02/2019)

• Find contact from CATI (on inbound after outbound) could cause a find contact retry loop if one of the found contacts is over quota
• Keep inbound parameters when switching inbound call to outbound

Version 5.4.9.24 (12/02/2019)

• Encryption keys not set when creating a new survey until CCA is restarted

Version 5.4.9.23 (01/02/2019)

• Prevent infinite retry on error when retrieving quota availability
• Extra survey data could be sent to the wrong socket when the survey was not ready
• Possible query timeout on update DNC hashes when lots of lists use the same list as DNC list
• Quota appointment count isn't always updated correctly when a new appointment is created

Version 5.4.9.22 (21/01/2019)

• The hashing of telephone numbers on lists with more then 10000 numbers ignored the number prefix.

Version 5.4.9.21 (21/01/2019)

• Possible database error in when updating time zone info for unused contacts with no telephony field

Version 5.4.9.20 (16/01/2019)

• Error when creating linked server
• Error when importing qes when survey data needs to be encrypted
• Possible database error in when updating time zone info for unused contacts
• Skip schedule if next schedule is invalid due to DST change

Version 5.4.9.19 (03/01/2019)

• Possible crash when surveys are loaded on startup (for example, when upgrading from v5.4.6)

Version 5.4.9.18 (02/01/2019)

• Send a quota lock reply when there's already a pending lock request
• Export to LST not working if the list has nvarchar fields with a size of more than 255
• Duty swapping fix - agent is available for outbound when there are no lists running if they aren't in an inbound group
• Added support for SQL Server native client connection strings

Version 5.4.9.17 (26/12/2018)

• Incorrect line in debugging the first time an outbound group is used
• Possible incorrect quota availability values
• Use an external process for importing a list from (non-LST) access files
• Retry quota availability request when the quota are updating, instead of ignoring the request
• Database error when creating a list with a telephony or email field containing a space in its name
• Find contact doesn't show bigint values correctly on Supervisor

Version 5.4.9.16 (10/12/2018)

• Possible database error in CContactListDB::UpdateTimeZoneForUnusedContacts
• Possible error when verifying DNC list if the DNC list was never loaded since upgrading to 5.4.9
• Added check to make sure the outbound group keeps checking the agents
• Fix completed count when a contact is recovered and the interview is restarted

Version 5.4.9.15 (06/12/2018)

• Possible database error on find contact from a quota line
• Possible crash when modifying quota
• Fix: wrong agent skill value during import task
• Added debugging if no available contact can be found
• Added full quota dump when calling 'no call' for an agent on debug level 4+
• Problem with DNC fields if list contains an AskTelephone field which isn't configured as a telephone field
• Problem with timezone matching if phone field is encrypted

Version 5.4.9.14 (29/11/2018)

• Fixed missing setting when reconnecting to statistics table
• Fixed wrong over callback value in quota availability screen
• List could stop distributing contacts for web or telephony

Version 5.4.9.13 (22/11/2018)

• Allowed modules were not saved for new restrictions
• Fix: Restrictions could not be deleted using the CCA user interface
• Improved performance when saving category data to SurveyQuotaCategoryMapping
• Delete data from SurveyQuotaCategoryMapping when survey is deleted
• Included number of categories loaded in debugging for GetSurveyQuotaCategoryMapping
• Improved performance of quota loading
• Reduced chance for lock timeout on quota loading
• Improved performance of calculating quota categories for multi-coded questions
• Improvements to automatic recalculation of quota categories
• Use external process for lists created from an access file (/mdb/.accdb) using ODBC is external process for LST files is enabled
• Added logging on message processing delays for main thread
• Callback script didn't save modifications of appointment importance, derivation or timezone
• Fix: Added XML escaping for a supervisor log item.
• Fix: New list with DNC with more then 10000 numbers causes and SQL error and blocks.
• DNC list wasn't reset for contacts when removing last DNC list
• Quota category calculated incorrectly when there's a multi-coded question in quota with (32 * n - 1) responses (31, 63, 95, ...)

Version 5.4.9.12 (7/11/2018)

• Improved performance when the reading the survey quota categories from database
• Find interview with filter on numeric/open question in loop wasn't working
• Auto-recalculate quota categories not always triggered properly

Version 5.4.9.11 (29/10/2018)

• Quota
  • Save InterviewQuotaType setting
  • If supervisor requests a quota lock while a lock request is still pending, CCA will incorrectly reply that the lock is granted
  • Quota weren't sent to AskiaExt when another AskiaExt for the same web connection was already connected
• Verify if agent state is consistent when disconnecting an agent
• Fix restriction check preventing deletion of a speechjoblink
• Only send survey updates to CATI's which loaded the survey
• Scheduled jobs on lists could be deleted inadvertently

Version 5.4.9.10 (09/10/2018)

• Export service input/output traces were not deleted when number of days to keep socket log files was reached
• Possible crash when an error occurs when executing a statistics query, and the query contains a %, and the debug level is 4 or higher

Version 5.4.9.9 (20/09/2018)

• Problem with survey interview filter: when using the original interview, filter using the end interview date
• Possible crash while processing a web interview heartbeat due to insufficient locking
• List properties - external details dialog: appointment fields checkboxes can be incorrectly checked
• Possible problems with initial appointment data on update with external data if initial appointment importance field isn't configured
• Hide password in ODBC connection strings

Version 5.4.9.8 (06/09/2018)

• Find/Edit contact: When copying data to clipboard remove newlines from column text to prevent incorrect content on clipboard
• Bounced email result not written to list database
• Default command-line for auto-update of Cca/ReportingService/ExportService/RecordingManagementService is not correct (it requested update progressto be shown, which isn't allowed for services)
• When opening the mail template for mailing, don't open the file exclusively
• Small improvements to timer management, in an attempt to fix a rare problem where an outbound group stops dialling due to a disappearing timer
• Implemented import of ccaListId on AskiaExt
• Error after upgrade to 5.4.9 due to missing EncryptedData field in Askia survey database
• Small improvements to timer management, in an attempt to fix a problem with a disappearing timer
• Possible error on startup when a schedule for update with external data updates lots of fields
• Error when creating/modifying report using API
• Added debugging when retrieving contact from list database by 'find number' on CATI
• Don't restart statistics thread while CCA is closing (this could cause CCA to hang during exit)

Version 5.4.9.7 (30/07/2018)

• Possible quota problems after automatic recalculation of quota categories when an invalid category is encountered in list/survey database
• List field settings lost on upgrade from 5.3.5
• Improvements to debugging when upgrading quota from 5.3 to 5.4
• When upgrading from 5.3.5, timezone for schedules isn't set correctly
• On the first startup after upgrading to 5.3.5, CCA won't display a scheduled icon for any list
• Cati appointment message not saved if 'write appointment history to appointment message' is disabled
• API socket could be corrupted after retrieving quota availability through API
• List event parameter [System.ResultCode] isn't valid on interview session finished event
• Fixed scheduling problems when restarting while schedules are running
• Make sure the end time is always ignored for non-telephony schedules
• Added debugging message when sending an email to a contact is done (on debug level 4)
• Reduced timeout on suspend thread to 1 minute
• Quota lock notifications were not send to other supervisors
• Survey feedback: Email address was not retrieved

Version 5.4.9.6 (29/06/2018)

• Quota category for multi-coded questions could be calculated incorrectly if there more than 22 responses
• Improved consistency for date/time format in debugging of JobScheduler
• First start of telephony schedule after CCA startup could be skipped if the schedule end time is lower than the start time

Version 5.4.9.5 (21/06/2018)

• Added a setting to configure the timeout of external qes actions
• Added a setting to configure the timeout of large survey database queries (currently only used for quota updates)
• Encryption settings were not applied for new surveys
• Optionally automatically recalculate quota categories when an invalid category is encountered in list/survey database
• Quota not updated correctly when adding response to question linked to a question in quota
• Connection string for list from external DSN contains superfluous data after incorrect credentials were used
• Network paths defined in general settings were used incorrectly
• Added setting to configure query timeout for the main CCA database
• Error when adding a multi-coded question to a quota on a legacy SQL survey

Version 5.4.9.4 (04/06/2018)

• Make sure the resources are imported when importing a task package
• Supervisor action statistics contained invalid XML details
• Update survey path, and copy qex/qes file, when changing working directory (if the path is in the directory)
• Fixed removal of all running reports of a supervisor
• Problem with editing report properties
• Field roles CLI/timezone could change or disappear when adding new list fields
• Fixed issue with corrupt supervisor socket
• Keyword 'AgentName' not working in key-in modify/verify
• Key-in interviews not stored properly in memory
• Added extra debugging for outbound dialing
• Possible crash when non-numeric value is used as numeric parameter in find number on CATI

Version 5.4.9.3 (20/04/2018)

• Fixed issue with creating new list schedules
• Possible crash if an interview isn't found when writing a call AND the questionnaire couldn't be loaded
• Fixed statistics on mail in list monitor when lists have different number of reminders
• Added extra debugging when suspending/resuming a survey/list thread
• Prevent loading the survey while a reload is in progress
• Prevent encryption of list fields used for initial appointment data
• Fixed increasing completes after modifying an already completed interview when no there are no quota for that task
• Incorrect result sent for listen-in request by API if no CTArchitect connection is available
• Callback time not recalculated when changing 'callback waiting time decrease' appointment setting
• Email notifications could be incorrectly sent when starting a manual mailing after a scheduled mailing has been executed
• Fix for crash if agent not in outbound group when a call is started
• Make sure to include trailing spaces when calculating quota category from list data
• Added extra debugging for quota availability values
• Slight possibility to misidentify a soft bounced mail as hard bounced (ex: if only hard bounce defined for reason 5.2.1, reason 5.2.10 was also detected as a hard bounce)
• Improved logging when detecting bounced mail (included bounce type and mail number in message)
• Fix for (very rare) possibility wrong email is marked as bounced if multiple mails of the same type were sent
• Set/get appointment from API not working (using CcaAPI 5.4.8.2+)
• Fixes for appointment statistics for 'appointment called' event
  • no stats were generated for manual appointments
  • if an appointment is created when an appointment is called, the appointment time saved in statistics was for the wrong appointment
• Possible crash when API subscribes to call events on CCA
• Appointment statistics for 'appointment called' didn't store call result

Version 5.4.9.2 (08/03/2018)

• Filtering data for a closed question in 'modify interview' is not working
• Capi quota completed counts not loaded for Android/iOS interviews
• Possible quota errors after manually reloading a legacy survey
• Error when calculating quota categories for multi-coded questions
• Possible incorrect 'no contacts are available within skills and quotas' message on 'no calls' if no skills are defined
• Don't wait infinitely on lock when forwarding quota updates to clients
• Possible crash/hang due to missing lock when updating list availability count
• Telephony schedules weren't displayed in the list properties
• Internal status of web interviews not always updated correctly
• Prevent performance issue if while loading a survey when 'maintain qes file in working dir' is enabled

Version 5.4.9.1 (20/02/2018)

• List fields can now be encrypted
• Statistics thread will now close after 5 minutes idle time
• Statistics thread will close the database connection after 15 seconds idle time
• Main database thread will now close after 5 minutes idle time
• Main database thread will close the database connection after 15 seconds idle time
• A minimum percentage of fresh calls for a list can now be specified
• Linked servers (to run reports which access databases on multiple servers) will now only be created if they are potentially needed
• Duty swapping now takes into account whether an outbound group's lists are running