• Possible crash when importing a package configured as predictive on a system without CTArchitect
• Incorrect time-stamps for send email events in statistic_WebInterviewEvent
• When exporting appointments, always include appointment date
• Possible crash when reloading survey while periodic survey check is in progress

• Update with external data used an external process for non-LST lists
• Fix for error 'could not reach supervisor' for scheduled mailing
• Added option to disable sync with DNC list if list has no target

• In rare cases an exception or a crash could occur when exporting a contact

• Possible crash when an exception occurs when exporting a contact

• AskList.AskSurveyId could become corrupted for web interviews

• Possible crash when cati socket closes while it's in use
• Added extra error logging to CContactListDB::ExportContact
• Added extra debugging for list mailing state

• When downloading a past export, the name with the date/time of the action suggested, not the time from the export
• Possible crash when a corrupt bounced email is received (when the message is not empty, but contains fewer than 5 characters)

• Possible error 'Failed to stop thread' when stopping thread
• Error when editing semi-open response for new SQL Server surveys
• Problem with filtering interviews for modify interview on a question in a loop
• Improved error handling for external LST actions

• Update Outbound Statistics queries should be done with UTC times
• Added possibility for logging in temp mode
• Added command-line option to convert stats to UTC
• Prevent multiple saves in a short time in the quota monitor
• Interview could be overwritten by old version when automatically importing dat-files from working directory

• Modified mailing so failed emails aren't retried until next batch, to prevent infinite loops

• Fix for predictive stats not correct (probably due to switch to Stored Procedures since fields weren't red in order.)
• Socket handle wasn't released when reconnecting to AskiaWeb socket fails
• Handle leak when a CWinThreadEx thread closes
• Reduced amount of logging when a problem occurs while converting an interview to XML. The full XML is now only written to the debug file.

• Don't send ENDINT to CTArchitect for WRCACL's

• Added setting for retrieving timeout on retrieving contacts
• Added extra debugging for outbound group thread management
• Moved 'connecting to ctarchitect' message from debug to info
• Multiple dialling requests can occur when WRCACL is sent

• Global list thread thread timeout not working properly
• Problem with schedule description
• Problems with agent sessions when 'create session when changing outbound task' is enabled

• Skip resources with ID 0 when reading survey (reduces debugging errors)
• Better error handling when reading CTScript interview data
• Call statistics subresult code was lost
• Fix for pause looses state description (pause was handled when not needed)
• Temporarily increase the statistics query timeout when executing UTC upgrade
• Problem with Lists.AgentsLoggedOn table when creating list from LST with 'external LST management' enabled
• Added extra debugging on CDBPool connection management
• List import from LST not working properly when using external LST management

• Fix for rare deadlock when reloading survey while suspend quota update
• Incorrect locking when accessing peneo data
• Possible dialing issue when deleting skill without removing it from survey skills first

• Possible deadlock when web connections view is updated during checking of web interview timeout
• Find contact has incorrect results with 'last call result' parameter
• find call/contact dialog dat/time parameter control not behaving correcly
• Possible crash when 'create new session when changing outbound task' is enabled, and CTArchitect responds too slow when creating a new session

• Temp file could remain on disk after external qes action
• Delete partially written new interviews in case an error occurs when writing the new interview
• Statistic_WebInterview.SessionCount not correct for broker interviews
• Superfluous ALTER TABLE queries were executed when verifying ntext list fields

• Agent list monitor 'today' column values were incorrect
• Quota performance improvements
• Possible error when upgrading 5.3.3 list to 5.3.5
• Improved the calculation for the working priority of a contact
• Quota for incompleted interviews doesn't take responses on questions without import into account

• Added 5-minute timeout for external qes management
• Import task package with data required reload
• List events &schedules for a task with no target could disappear when restarting CCA as a service
• Added extra debugging for reading survey resources
• List could get stuck when list database fails in a database mirroring setup
• Fix for crash when creating new report and 64bit Cca has more than 4Gb memory in use (already fixed in 5.4.0)
• Fix for statistics session counts do not get updated for web contacts that received an invitation mail
• Added optional external LST management
• Single-table interview retrieval for kodim was very slow for large interview data tables

• Prevent crash + add error when quota string is too large
• Improved logging in case an older interview is received
• Execute compact &repair via external process
• Possible errors when using 'native client' ADO provider
• Better error handling for email sending

• Error when importing email data from LST
• Mailing stats could be incorrect
• Problem with deleting DNC lists
• Possible errors when upgrading list tables from 5.3.3
• When modifying shifts, the shift for existing calls is calculated incorrectly
• Problems with reporting service when using (local)\SQLEXPRESS in a connection string
• Added extra checks for survey thread timer

• Update with external data and list import now uses the large query timeout
• Exposed callback shift percentage in callback script

• Prevent sending a survey update to webprod twice
• Switched to a smart pointer for supervisor sockets to prevent delete while socket is in use
• External qes management to improve stability (optional)
• Split restriction 'modify contacts' in 'modify contact - user data' and 'modify contact - internal data'
• Error when quota question uses an import by caption on an ntext field
• Modified socket handshake to improve stability

• Fix for find call/call details displaying 'not called' for calls without a task
• In certain cases mailing can loop indefinitely (until stopped manually)
• Writing email result to AskEmail could generate extra records
• Check for changed task when starting outbound call
• Incorrect initialization SLA thread
• Minimized/maximized views not properly restored
• Possible crash when requesting coding interviews with invalid target question
• Added text substitution is emails from Cati in fields: From, To, Cc, Bcc

• Fix for error -5 when sending reminder emails
• Fixed error in case general incoming mail server not configured
• Tweaked error message when survey name contains invalid characters on 'set online'

• Various improvements to virtual file system requests (moved to thread, added support for UNC, better input handling)
• List database error after upgrading to v5.3.5 (for old lists)
• Need to end pause twice if agent startup state is a pause which the agent has no permission to select
• Agent couldn't end initial pause state if he had no restriction
• Duty swapping improvements
  • Next outbound call could start before inbound call in queue was processed
  • Cati could show preview dialog on an inbound call
• Write startup progress to debug file
• Added a method to remove stuck calls from supervisor (for support only)
• UTC time issue in recordings view
• Error when doing find contact on appointment time

• Missing resources when setting a survey online on a multi-server webfarm if the qex has resources with ID -1
• Possible crash when GetComputerName fails on the beacon socket
• 100% CPU during connect to CTArchitect when running as a service
• Improved debugging during CTArchitect reconnect
• Possible crash when stopping CCA service
• Debug message 'Closing Cca' missing when stopping CCA service

• Make sure to close every ADO connection and recordset
• Several improvements to access connection counting
• Possible problems with calculating peneos for contacts without interview when quota tree is very large
• Survey data UTC/local time mixup
• Fixed UTC issue on predictive stats &alarms
• Scheduling parameter 'include contacts which started an interview but abandoned it' isn't read correctly
• Crash when using find number on cati for CTScript or VBScript task
• Added restriction to allow ignoring critical update warnings
• Possible error on next calls when appointment setting 'call back by any agent after XXX' is enabled
• Agent in predictive will show break state after break is done till a call is available. This while the agent is already in predictive mode, corrected this in GUI's.
• Auto deletion of socket log files wasn't working
• Fix for Cca crash when receiving empty softphone file or unzip failed

• Possible errors when updating with external data from LST
• Small logging issue with CTArchitect &web sockets
• UTCOffsetRespondent wasn't set for VBScript tasks
• Performance improvement for GetAlarmList and GetRecordingList
• Improved error handling on update with external data
• Improvements to access connections management
• Make sure location list doesn't contain locations which are in use

Requires CTArchitect v10.3.5.9 Requires Cati v5.3.5.4

• Rare errors on cati due to a race condition because STRTOU/STRTIN and CALINF are sent in the wrong order
• Statistics timeouts are now configurable
• Error code is also logged in the socket logging when socket connection closes
• Added optional heartbeats to the CATI connection
• Added detection if cati closes ungracefully

• CTScript database connection opening and closing too frequently
• Shifts for default list/task/project not read correctly from database
• Possible corruption of shifts of any list/task/project when modifying a default list/task/project
• Allow Cca to send callinfo to agents that don't own a specific call (needed for callinfo update to cati during transfers)

• Duplicate web statistics when abandoning StartSurvey interview
• Possible crash when a timeout occurs during retrieving the list stats
• Next call attempt calculated incorrectly when using shifts
• Timezone not set correctly initially when creating list with timezone field
• SNDLOG command could corrupt next socket command
• Reduced the maximum number of Access connections to 50
• Added extra error info in case CCA database connection fails

• Cati issues: Request for list of offline agents contained logged on agents.
• Call details sent incorrectly to Supervisor
• Problems in shifts dialog when changing shift number
• List email stats incorrect when resending mail after failed connection

• Appointment view tooltip doesn't always work
• Call now on find/edit contact didn't always detect if contact was over quota
• Possible crash when a timeout occurs during retrieving the list stats
• Only send updates to clients within same track

• Error when sorting list control

• Indicate in cati logging &debugging when outbound call made to call_now/priority_0/quota_reached
• Memberships tab in the agent properties dialog => Activated/Deactivated memberships are not correctly colored when sorting occurs.
• Problem with filtering responses on a loop question in modify interview for New SQL surveys

• Request call history from Cati
• Reset filter (system menu on view)
• Added possibility to stereo-record all calls for an agent or inbound group (only for full VoIP)
• Allowed extra import fields on tasks: ccaAgentId, ccaCallId, ccaDerivation, ccaKeepIncompletes, ccaLastCallResult, ccaLastCallSubResult, ccaLastCallTime, ccaListId, ccaTaskId, ccaTaskType
• Calls which ended with 'call back now' are now marked as such in the call history
• Find/edit contact:
  • When selecting call now you get the option
    • To include contacts with priority 0
    • To include contacts which are over quota
  • Will show a warning when using 'call now' on contacts marked as do-not-call, and refuse to enable call now
• Results are refreshed after change_priority/call_now (so the contacts state is correct)
• Emailed contacts in "No Connection" can be send again.