• Small logging issue with CTArchitect &web sockets
• UTCOffsetRespondent wasn't set for VBScript tasks
• Performance improvement for GetAlarmList and GetRecordingList
• Improvements to access connections management
• Make sure location list doesn't contain locations which are in use
• Added extra debugging for nr of concurrent access connections
• Several improvements to access connection counting
• Possible problems with calculating peneos for contacts without interview when quota tree is very large
• Survey data UTC/local time mixup
• Added restriction to allow ignoring critical update warnings
• Auto deletion of socket log files wasn't working
• Fix for Cca crash when receiving empty softphone file or unzip failed
• Missing resources when setting a survey online on a multi-server webfarm if the qex has resources with ID -1
• Possible crash when GetComputerName fails on the beacon socket
• 100% CPU during connect to CTArchitect when running as a service
• Improved debugging during CTArchitect reconnect
• Possible crash when stopping CCA service
• Debug message 'Closing Cca' missing when stopping CCA service
• Various improvements to virtual file system requests (moved to thread, added support for UNC, better input handling)

Requires CTArchitect v10.3.4.17 Requires Cati v5.3.4.12

• Timezone not set correctly initially when creating list with timezone field
• SNDLOG command could corrupt next socket command
• Reduced the maximum number of Access connections to 50
• Added extra error info in case CCA database connection fails
• CTScript database connection opening and closing too frequently
• Shifts for default list/task/project not read correctly from database
• Possible corruption of shifts of any list/task/project when modifying a default list/task/project
• Rare errors on cati due to a race condition because STRTOU/STRTIN and CALINF are sent in the wrong order
• Statistics timeouts are now configurable
• Error code is also logged in the socket logging when socket connection closes
• Added optional heartbeats to the CATI connection
• Added detection if cati closes ungracefully
• Allow Cca to send callinfo to agents that don't own a specific call (needed for callinfo update to cati during transfers)

• Call details sent incorrectly to Supervisor
• Problems in shifts dialog when changing shift number
• Duplicate web statistics when abandoning StartSurvey interview
• Possible crash when a timeout occurs during retrieving the list stats
• Next call attempt calculated incorrectly when using shifts

• Fix to allow downgrade of Cca from 5.3.5+ to 5.3.4

• OutboundMonitorView wasn't initially triggered
• OutboundMonitorView typo's
• Reports do not require Reports Runtime Engine anymore
• Fix for pausing issues when using predictive dialing (PauseOnEndTask didn't work properly)
• No confirmation sent if WRCACL is sent by different agent
• Incorrect quota could be sent to WebProd if survey not yet loaded when WebProd connected
• Rare crash when setting survey online due to race condition
• Disable 'interview storage' if 'enable storing data in SQL Server' is set to NO
• Write warning to log when receiving WRCACL for non-existing task
• Disabled reading external database type for LST's (it should always be access)
• Find number on CATI didn't take 'in-interviews' into account for quota check
• Memberships tab in the agent properties dialog => Activated/Deactivated memberships are not correctly colored when sorting occurs.
• Problem with filtering responses on a loop question in modify interview for New SQL surveys
• Appointment view tooltip doesn't always work
• Possible crash when a timeout occurs during retrieving the list stats
• Only send updates to clients within same track

• Timeout on WM_REQLIST__GET_CALL_STATS not handled properly
• Fixed error on CContactListDB::GetContactIdForCallId when call not found
• Log message to debug file if CTArchitect connection fails

• Survey update changes:
  • The logging now contains low/medium/high/critical instead of level 1/2/3/4
  • It's now impossible to ignore critical warnings
  • Update dialog now displays the warning level explicitly
• Use list query timeout on list events
• Prevent logging 'start thread' twice
• Race condition on start thread could cause crash
• Possible crash due to race condion when starting logging thread

• Possible crash when an OS error occurs while reading a survey resource
• Find contact &find call didn't process empty condition correctly
• Couldn't search on appointment time in find/edit contact
• Possible crash when supervisor socket closes while sending alarm info
• Failover partner was lost when using ODBC connection string for statistics
• AutoUpdater improvements (Logging + auto-install)
• Fix for incorrect color marking of Actived/DeActivated memberships in dialog windows

• AutoUpdater: Limitations on the local stored files
• Prevent second error if updating CTScript response fails
• Problems with modifying time zone in 'find/edit contact'
• New resources were lost when updating task
• Shifts recalculated incorrectly when modifying shifts
• Shifts dialog - Modifying shift node in list didn't work correctly
• Possible crash when writing coding command

• Re-adding agent to inboundgroup will cause that the agent cannot be removed from that group anymore
• Visual improvements for column filtering (only when column filters are used)
  • CallView does not get filled with new calls when column filtering was enabled
  • When using a string filter, the stored value is not filled in when the filter is edited
  • String filter does not work after restart of GUI (the filter needs to be disabled and enabled again)
  • Between filtering for numeric values could not be edited
• Fix for infinite logging in case of corrupted UPLFLE command
• Possible crash when reload happens while interview is being processed
• Prevent crash when supervisor socket disconnects while sending logon result
• Statistics database UTC update check not correct
• Error when writing CTScript data (datetime variable)
• Performance when survey updates while web interviews are in progress
• Completed count on the task view can be too high due to WRCACL for completes
• Possible crash on survey update due to shortcut cache
• Possible crash when importing task package from future version

• Moved outbound stats calculation to the daemon thread to avoid locks that could cause statistics thread to hang
• Outbound stats will not build-up a queue if the database response is a little slower than expected
• Improvements for internal timer management
• Fix for lists database access possibly not working (after install of 5.3.4.9)
• Corrected logfile thread name (needed for logging output)
• Lists not working
• Improvements to timer management
• Log file thread didn't always have the correct thread name
• Rare crash when updating survey properties (due to race condition)

• Possible crash after changing outbound group properties when using predictive dialling
• Possible infinite loops for SetReady on deleted surveys
• Improved error info on threads
• CTScript threads had the wrong thread name
• Possible issues with brief interviews on CTScript
• Resources lost when creating survey
• Database error on DELOGR/DELAGE could cause CCA to hang
• Appointment message time incorrect (UTC)
• Small fix for callback script using shifts when next attempt is in current shift
• Added configurable timeouts for list DB connection and queries
• Possible crash when adding DNC list to default sample list (on CCA)
• Possible crash when processing RQCRFD command

• WRCACL for deleted list or non-existent contact not handled properly
• Prevent loading of deleted surveys (causes 1444 errors)
• Fixes for WRCACL after recovering contact
• Wrong contact state possible in find/edit contact
• Make sure we don't overwrite a newer interview with an older one on WRCACL
• Improved list compatibility check (import ccaPhone/ccaEmail/ccaExternalUniqueId needs corresponding field)
• Problem in find contact with contacts which are mailed but didn't respond yet
• Allow adding phone/email field after list is created

• Added settings to automatically import dat files (OFF by default)
• Bugfix for the time zone determination
• Brief interviews could remain in memory, and then saved to disk on exit, and afterwards automatically imported in the survey
• WRCACL didn't handle brief interviews correctly
• Workspace settings: Increased field length and erase if too large (else cca could fail to start-up)
• Changes to reporting databases are now sent to reporting service
• Fixed log on issues for cati &supervisor, causing all socket commands not to be allowed after log on
• Statistics alarms didn't contain name and source text
• CTScript: datetime variable values not stored correctly
• CTScript: database view not updated when updating task
• Extra logging for std::exception on CWinThreadEx

• There could be one more call than the max total call attempts allowed
• Statistic_OutboundGroup values for Processing_Time and Clerical_Time were swapped
• Statistic_ExternalNumber values for Ringing_Time and Speaking_Time were swapped
• Sorting issues call view
• Fixes for outbound monitor view
• Management of 64 connections limit for Access file was not perfect
• Problem with alarm times (UTC)
• Possible database error at end mailing
• Tweaks to queue occupation view
• Problems with state icons on list views
• View socket log doesn't work if the path contains a point

• Possible thread unsafety problem with StackWalker
• Performance issue when large amount of agents declared
• Recover contact didn't work for web contacts
• Modified list views so non-UTC reports will keep working
• Possible issues with list when receiving SNDINT or ENDOUT twice

• Added extra debugging for survey loading/unloading/reloading
• Improved error handling in WRCALC
• Added warning when 'set charset' routing is used

• Problem with upgrading AskEmail table
• Make sure no progressive call is requested after an agent requested a pause
• Database error when creating a new DNC list
• Improvements to CCA as a service startup in case SQL server is down
• Keep trying to reconnect if SQL server down at CCA service startup
• Problem with mailing monitor
• Callback option 'No fresh calls outside shifts' not saved properly

• Impossible to create a CTScript task
• Peneo's not always updated correctly after survey update
• Thread messages in log files are now back reported numerically
• Changed default debug level to 2
• Database errors when creating/updating a list with no phone field
• Save dat-files in working directory to database
• ENDOUT sent twice for incompletes if 'keep incompletes' enabled
• Possible memory corruption in survey database connection when opening connection fails
• Only send interview confirmation to web when the interview was saved properly
• Improved error reporting of AccessCompactAndRepair
• API XML loss of \n could cause problems
• Export survey suggested filename with UTC time instead of local time
• Suggested names for export/package task were UTC instead of local time
• Problem with calculating next callback shifts for fresh contacts

• Small glitch with 'no call'
• Possible crash when predictive dialling to phone number (or CLI) containing a %-sign
• Error when writing call to upgraded list
• Error when exporting list with emails to LST
• Possible crash when saving default list

Changes

• Added number confirmation for preview dialling
• Restrictions on pauses (Supervisor + Agent)
• Full support for running in different time zones
  • All times stored in Lists, Surveys, Statistics and CTScript databases are switched to UTC
  • Where necessary extra fields were added to the databases to store the UTC offset for different parties (Agent/Supervisor/Respondent)
  • All log files are switched to UTC, which makes comparing them easier
  • For contact lists you can select a time zone field, or determine the time zone from phone number
  • For inbound numbers, you can also determine the time zone from the CLI
  • Lists stats are now retrieved directly from database (because 'today' can differ per supervisor)
  • Added extra parameters to call back script with different time zones and time zone offsets
  • Also added System functions to callback scripts:
    • System.TimeToTimeZone(time, tzin, tzout)
    • System.GetTimeZoneForRegion(region)
    • System.GetRegionForTimeZone(tz)
• Statistics changes (non-UTC)
  • Session IDs (for agent, supervisor and API) were added to see-in and listen-in stats
  • Agent session ID was added to statistic_Agent
  • Session IDs for statistic_Session and statistic_SessionSupervisor is no longer determined by the database (by autonumber), but by CTArchitect/CCA
  • New table statistic_Version which keeps track of the statistics database version updates
  • statistic_SeeIn/statistic_ListenIn tables: SessionSupervisorId replaced by SessionIdSupervisor
• Added command-line option to set the main database connection string
• Window snapping is now enabled by default
• Added the possibility to delete webprod surveys who no longer exist on CCA (from the surveys list on web connections)

Bug fixes

• Start date for weekly schedule wasn't respected

Known issues (due to UTC changes)

• CreationTime/LastModificationTime in CCA database will not be updated - so times from before 5.3.4 upgrade will be 'wrong'
• first callbacks after upgrade could be slightly less ideal, because Lists.StartTimeCallbacksSuspended is now UTC (and the old value isn't)
• following stats will be wrong (values witched to UTC, so values from before upgrade are wrong);
  • all old date/times will be converted to UTC using current UTC offset on CTArchitect or CCA. so if this offset changed over time, these times will be slightly off
  • all agent/respondent UTC offsets for old stats will be initialized to CCA UTC offset
• Semi-opens created in the previous version will have an incorrect creation time (the value was written as local time, but is processed as UTC)