Version 5.4.7.11 (Not yet released)

• List properties - external details dialog: appointment fields checkboxes can be incorrectly checked

Version 5.4.7.10 (29/05/2018)

• Fixed removal of all running reports of a supervisor
• Problem with editing report properties
• Modify interview showing incorrect survey structure after applying filter when items are collapsed
• Make sure a partial quota update is sent when possible
• Prevent the re-run the routings on modify interview when saving
• Field roles CLI/timezone could change or disappear when adding new list fields

Version 5.4.7.9 (13/03/2018)

• Fixed issue with creating new list schedules

Version 5.4.7.8 (08/03/2018))

• Incorrect list schedule descriptions

Version 5.4.7.7 (29/01/2018)

• Quota 'missing' column never shows missing value
• Fix adding numeric question to quota
• Quota availability details aren't correct when neither web & telephony availability is enabled

Version 5.4.7.6 (09/01/2018)

• Possible quota save/lock loop if saving quota fails
• Fixed possible crash when editing restriction properties

Version 5.4.7.5 (29/11/2017)

• Fixed possible crash when opening invalid scheduled job settings
• Send next email did not take failed mails into account
• Make sure a VBScript always contains a byte order mark on get/edit working copy
• Analyze live data restriction issue
• Rotation problems in modify interview
• 'Analyze live data' not working after rename AnalyseU.exe to Analyse.exe
• Added check on add quota question to prevent breaching the quota category length limit

Version 5.4.7.4 (17/10/2017)

• Fixed drop call checkbox on Call Result Codes tab in Task properties dialog

Version 5.4.7.3 (04/10/2017)

• Scaled responses weren't handled properly in quota
• When resizing the modify interview screen or navigating the interviews, anonymized questions were visible
• When a question is anonymized, don't validate input in the modify interview screen

Version 5.4.7.2 (27/09/2017)

• Visualize data didn't allow adding anonymized questions, even if restrictions allowed it
• Quota view opening at startup always shows min/max target (also for single target quota)
• Standalone version (click & go) checks for update service

Version 5.4.7.1 (24/08/2017)

• It's now possible to open appointment properties by double-clicking the appointment in appointment view on task

• You can now create an appointment for all (non-completed) contacts in find/edit contact This includes appointments for unused contacts or contacts for which the last call result was not 'appointment'. Remarks:

  • Regular callback options still apply (over callback won't be called, priority 0 won't be called, etc.) When changing such a manual appointment, the callback script will be re-evaluated.
  • Regular quota behavior still applies: manual appointments will be counted in quota depending on their priority, etc.
  • These appointments will be displayed in all appointment dialogs as usual
  • These manual appointments can be deleted as well
  • Important to know: if you create a manual appointment and delete it again, the contact will still be considered as having had an appointment. This means it will have a higher priority, will have reduced callback times, etc.

• Appointments for contacts with priority 0 will be displayed in grey in the appointment dialog on lists

• It is now possible to import initial appointments from an external list. To achieve this you need to configure the fields to import this data in the 'external data details' dialog. Remarks:

  • You can import the time (UTC), agent, message and importance
  • These appointments behave the same as if they were set manually on find/edit contact
  • If these values are changed manually afterwards, these changes will be lost on 'update with external data' of any appointment field

• Fix: When a question was added to a quota tree, the short captions of the responses were not assigned

• Fix: Find contact doesn't show bigint values correctly

• Selected fields were not checked after opening the CTScript task properties dialog