• List events &schedules for a task with no target could disappear when restarting CCA as a service
• Added warning when softphone tracepath is not set in Cca settings and logs are sent by Cati
• Update/Deletion of blacklists didn't work
• Alarm disable for inboundNumbers, several groups and emailboxes didn't work
• Removed check for empty names on default agent since that doesn't apply for default object
• Fix for abort pause selection (during preview dialing). (caused that the agent was unable to select a number)
• Agent list monitor 'today' column values were incorrect
• Quota performance improvements
• Possible error when upgrading 5.3.3 list to 5.3.5
• Improved the calculation for the working priority of a contact
• Temp file could remain on disk after external qes action
• Delete partially written new interviews in case an error occurs when writing the new interview
• Statistic_WebInterview.SessionCount not correct for broker interviews
• Superfluous ALTER TABLE queries were executed when verifying ntext list fields
• Agent list monitor 'today' column values were incorrect
• Various quota fixes

Note

• From now on, the first official release of a track will be 'x.y.z.1'
• The 'x.y.z.0' versions are reserved for alpha/beta builds.

Changes

• It's now possible to set a preferred address prefix for agent monitoring services That way you can configure a specific service per agent site, for example
• The auto-deleting of log files now includes the debug files
• Find/edit contact dialog is no longer modal, so you can still make other actions while the dialog is open
• Find call dialog is no longer modal, so you can still make other actions while the dialog is open
• Statistic_Session and Statistic_SupervisorSession now also contain the client's hostname
• The agent location ID and machine name is now also shown in the call details
• Logging settings window is now smaller (with a scrollbar), so it's usable on smaller monitors
• You can now enable socket logging for the agent monitoring service
• Added option to outbound group properties to enable/disable that manual dialing triggers a new outbound task
• If an inbound number is dialed where a task is specified and this task has lists (outbound campaign), a dialog is given to find the inbound contact in the outbound list to it to the interview
• Cca parameters like CcaHostname, CcaIP, CcaPort, CcaSecurePort can be added to the setup args in general settings. Cca will fill in these args Remark: The corresponding setup needs to be compatible. Currently only AskiaFace is done due to a request Example: args in settings for askiaface: "/SP- /silent /noicons /cca:CcaHostname:CcaPort"
• When interviews in memory are enabled on WebProd, interview sessions will be created according to interviews in memory (and not by the 'interview die after' setting)
• Find Call changes
  • Restrictions are now checked
  • Only calls from the last 366 days are retrieved (configurable through general settings)
• Major quota overhaul There are too many changes to list them all. The major changes are:
  • Quotas can no longer be managed in CCA - only in Supervisor
  • The new quota management (on supervisor) replaces the 'survey monitor', 'quota availablility' and 'define quota' dialog boxes. Hence, these dialogs are no longer available on CCA.
  • It is now possible to set a minimum and maximum target
  • You can set a target by count or percentage for every quota line (instead of counts or percentage for the entire tree)
  • The quota tree can now contain
    • Multi-coded closed questions
    • Numeric questions
  • You can now group responses, and set a global target
  • You can one or more lines to be completed first. No other quota lines will be called until these lines reach their minimum target
  • The 'quota is too complex' limit is gone
  • It is no longer necessary to include skill questions in quota for optimum performance
  • You can allocate quota for web brokers (similar to allocating quota for capi agents)
  • You can include appointments in quota depending on their importance (instead of all or none)
  • The quota can be managed completely through the API

Bug fixes

• Make sure to update the AskiaExt.dll path when saving WebProd connection
• When generating the task working folder, we'll make sure the folder doesn't exist yet
• CCA could hang at startup when cancelling the CTArchitect connection dialog
• Manual dial from agent triggers inbound task, corrected this to outbound task
• Call details contained wrong task ID if task changed for a contact