Skip to main content

How can we help?

Frequently searched: Android devices, cloning, ADC Gallery, Glossary,...

CTArchitect-OLD

In this article

    CTArchitect 10.4.3

    Version 10.4.3.4 (08/02/2017)

    • Fixed problem in predictive dialing with randomly dangling calls to CATIs, right after starting the call setup to the agent. This line can be seen in logging: Invalid line <channel> for agent <agentid> detected. This problem forces the agent to restart CATI, and try again.

    • Fixed wrong TaskID in statistics when using transfer. After transfer of call A to call B, TaskID of call B is stored in both calls A and B. Zendesk #26686.
      Bug introduced in 10.3.3.26 / 10.3.5.17 / 10.4.0.1, when adding this fix:

      Fixed an issue with transfering an inbound call to an inbound number, which is put directly into a queue. The destination agent got the task associated with the original inbound number, instead of the transfer inbound number.

    Version 10.4.3.3 (21/10/2016)

    • Fixed dangling call after transfer when the first agent ends a task, after transfer to a queue, but before the call is routed to an agent. This bug was introduced in 10.3.5.25 / 10.4.2.1.
    • Fixed dangling call after transfer when the first agent ends a task, after transfer to a queue, after the call is routed to the second agent (picked up or not), and after the second agent closes the task. The call is still routed to the second agent, but the call is no longer visible in CATI or CCA. The call can be disconnected by clicking on the disconnect button in the CATI.

    Version 10.4.3.2 (26/09/2016)

    • Added logging when Aculab API calls take more than 500 msecs to complete. This line is shown in logging: Aculab API call '<aculab_api_call>' took <msecs> msecs to compleet (> 500 msecs).

    Version 10.4.3.1 (09/09/2016)

    • All fixes up to 10.4.2.2.
    • Added more detailed logging of time synchronizations/changes.
    • Added support for handling media changes (on-hold / take-back) in re-invites coming from the remote party.
    • Fixed several widechar/multibyte problems in formats based on resource file strings. This could result in chinese characters being displayed, or (very unlikely) buffer overruns/crashes. Added comments in code on all such formats (when they have format specifiers), to prevent future mistakes.
    • Fixed possible crash during exit, in cleanup of threads. Fixes [TFS #2895].
    • Removed mailbox and old-style (BTrieve) outbound calls functionality.

    Related articles