CTArchitect 10.0
- Fixed a problem with coverage when the Agent assignment is changing from Inbound to OutboundRequested or from Outbound to Inbound. The assignment change is now rejected when changing the assignment to Inbound when there are OutboundCalls, or to Outbound/OutboundRequested when there are InboundCalls. This will be show in the logging as: e.g. "Agent (<LastName> <FirstName>) with ID <Id>: Prevented assignment change to inbound, because there are <n> outbound calls."
- Fixed crash in Information Element parsing of ISDN messages, when an IE was not recognized by the parser. Now, the IE is correctly ignored, respecting the length of the unknown IE.
- disable on hold of a message left in the queue
- Possibility to leave a message in the queue
- Voice channel could be blocked in certain rare conditions
- twice mandia fast after each other could result in not unrouting the port
- Sentmailtosupport is now configurable for smtp connection and in a thread
- Set correct CLI for outboundcalls when using CLI on List definition
- During rejcal receiving an AOC pulse and recording busy, could fail to drop the isdn line
- Get No answer diversion could fail for internal calls
- New SDK CC - Verify Available Agent From Inbound Group of RouteToUse
- when playing a tone in one state and jumptonextstate happens at same time as the tone is being played
- when playing different wav files in one state and jumptonextstate happens at same time as end of file found for playing
- improved performance when using HWClients
- possible condition to lead to blocked call
- Msi hook flash could give wrong music channel for holding
- Restart managed by a separate timer
- extra logs for test call
- delete all conferences at start up
- stat1.cfg queue file could become corrupt
- HMP VOIP licenses was limited to 120 channels
- Automatic allocation breaks through pause which should not be the case
- Agent status could show brief during transfer which should not be the case
- Allow dialogic 5.1.1 drivers again but with less features
- Disconnect ip in case of RTP and RTCP timeout again
- Do not disconnect ip in case of RTP and RTCP timeout
- Bugfix for listen in on central systems with msi
- White Parallel Hardware Key's Are not supported anymore
- 1 Version for all flavours (Normal,Central &HMP)
- requires CCA 5.3.1.0 &HWClient 10.0.0.3
- CLI can be set from a list field when dialling from a list
- CCA socket can be compressed
- Service possible (-service -install -WorkingDir:c:\mi4c\project -d2 -df)
- separate gui possible (-gui -server:192.168.1.100)
- resizeable routing,DID dialog
- Listen in for agent should take next call of agent if you wait
- Cost table can be used to indicate Advise Of Charge
- location -1 for cati and supervisor to select a free softphone location