• Detect improper input for predictive numbers
• another fix on jumptonextstate when vox goes onhook failed could result in long ringing calls

• supports 5.3.0.0 stop listenin

• jumptonextstate when vox goes onhook failed could result in long ringing calls
• in rare conditions no unroute from voice channel for an agent voip channel

• Disconnect call when in band cause is detected (from ISDN settings per board)
• improved error handling on dialogic dx_dial errors during answer machine detection
• possible loop in predictive dialling

• Possibility to use a music channel as agent predictive dialling waiting loop requires ccscenario 3.1.2.4
• Improved fall back in predictive dialling when connection to CCA is down

• Multiple ip cables could indicate lost network on wrong ip board
• Release the conference completely after an agent clicks hangup and participation was ongoing
• Registry "Verify Directory On Recording" to check directory on question recording or whole survey recording, Default off
• Do routing for next route after a reject call

• For a route to a phone location where an agent is connected and not in speech -> connect the call to this agent
• Makes it possible to disable the max num outbound calls done by projec16

• Cati Dials CTArchitect could break the flow for incomming calls
• Restarting a listenin on the same conversation after a participation on the listenin can break the conversation.

• Supports 5.3.0.0 Supervisor dials CTArchitect
• Alarm when not enough numbers received for dialling in predictive mode
• Recover from lost network on aculab VOIP card
• Listenin participation stopped receive the conference voice, now solved

• Problem with multi CSTA streams

• Translate phone number according to Tapi location for example 0+32(0)9 210 1770 will be translated to 0003292101770 when Tapi location is set to France
• Supports 5.2.4.0 Cati softphone dials CTArchitect

• Multi CSTA streams possible
• Logging of in band disconnect causes
• Spaces in config txt files possible
• CLI configured on outbound group was not always set for outbound calls
• In certain conditions a MSI call could remain in the CCA/Supervisor call window
• possible crash when dialling 00000000000000000000000000000000000000 in softphone

• Refresh layer 2 statistics when reset hardware is applied on a PRA
• Do not start when projec23 is not found

• Alarms for not being able to move file could be shown when do move worked.
• Possible crash at IP channel idle

• Play sound could cause a delay in communication to CCA

Requires CCA 5.2.3.x Requires: "MFC 9.0 redistributable"

• Nuisance message can be specified for predictive dialling
• Predictive statistics are now written from a thread
• Reset connection to a Hardware Client
• Call Statistics traffic is now reduced
• Answer machine &Fax detection for Broadcast
• Continue call in case of bad format wav file
• Add skill could fail to add a parameter in scenario

• Question recording could fail in predictive dialling in some rare conditions

• Release predictive numbers after the predictive stop is received
• A handle leak could occur if an error occurs during an SQL state
• Prevent crash when dial for broadcast if there is no project attached
• Reset SQL connections at night
• Extra log if create thread fails for SQL

• Requires DBScripts 5.2.1.2
• Requires CCScenario 3.1.2.1
• Requires CCA 5.2.1.26
• Nuisance message can be specified for predictive dialling from db
• Answer machine &Fax detection for Broadcast from db

• Get Debug Id was not completely thread safe

• more lock verifications in predictive dialling mode

• another blocked call possibility removed
• process of a national information element in the isdn offered could fail
• Aculab encode and decode gain can be specified from registry if needed

• Requires CCScenario 3.1.2.0
• Requires DBScripts from 5.2.1.0
• Ringing message for external route can be specified through DB (from 5.2.1.0 also in cca/supervisor)
• Broadcast can also be done with 9 to take an outside line

• Remove some more conditions which can lead to blocked calls

• Allow internal/external calls during pause can be specified through DB (from 5.2.0.0 also in cca/supervisor)
• TTS Support
• projec10 &projec11 btv files do not store data for non private projects
• Entrance &queue message in inbound group can be wav files

• Mixing hook flash and CATI take back can lead to wrong isdn channel in statistics
• Support 9 as first digit to get an outside line (99 is used as prefix in routing table)
• Set script result to unknown error for predictive task result on isdn unknown causes (example 3 no route found)
• Fix for blocked outbound calls from supervisors with no cati logged on

• Restrict CLI presentation when not specifying a CLI was not possible

• Predictive dialling with MSI extension could have a problem of voice resources.

• Set CLI for outbound calls, for an on hold inbound call was not copied al the time
• Telephony channel in statistics for VOIP outbound call with task is sometimes incorrect
• Retry for moving question recording files is now done after a few seconds instead of immediate retry
• Broadcast parameters can be empty
• Update initial value of parameter values longer then 16 char could fail
• Supports CallOut for stand alone configurations
• Extra messages before exit.
• Predictive dialling now also supports Agent Recording

• After a cancelled transfer the on hold could fail
• Reload location from GlobalCCA is now better optimised

• Phone with headset locations could be wrongly set to coverage
• Solution for deletion of an inboundgroup could lead to no members logged in

• Reload outboundgroup during a running predictive could result in a deadlock

• no disi event for on hook when an off hook phone goes on hook when the CTArchitect is not running.

• CSTA device possible problem when using predictive and callout.

• Transfer problem on innovaphone when first call is an internal call in some cases
• Add CCA alarm on IVR loop detected
• Detect external location busy/noanswer/bad number for progressive calls, so they are not encoded as busy/noanswer ...
• Telephony channel in statistics sometimes incorrect
• Reload outboundgroup and task are now not locked anymore during the sql queries

• Put DID in User string 10 for broadcast projects

• In some cases a whole interview recording could remain in the temp folder
• Startup verification of dialogic and aculab drivers
• Start up state of Cati can be specified through DB (from 5.1.11.0 also in cca/supervisor)

• Multiple open ended recordings can fail in certain conditions
• Extra Voice Channel for Question Recording (default off)

• Requires CCA version 5.1.10.x
• New layout
• G729 connection count in Call information and usage csv files
• Supports Blind Transfer on Standalone systems
• Supports override dialling methods from CCA 5.1.10.x
• Supports whole interview recording in predictive dialling
• Supports no answer time on project for broadcast dialling
• Supports regular phone and phone with headset where number is +X for X MSI port

• Disconnect supervisor listenin when a party disconnects
• F1 support
• Transfer support on innovaphone V6 SR2 hotfix3
• Disconnect external location after Transfer
• Verify recording file in a different thread
• Test call can now be done with a country table
• Problem with long Skill name solved
• Ringing phone message for locations with headset (requires an upgrade of CC Scenario)
• Internal Inbound call after transfer abandon not always deleted
• Call to agent could unroute a call to an inbound group for external locations
• Telephony channel in statistics not always correct for outbound calls

• Predictive dialling improvement for VOIP Agents
• CPU Detection problem

• Requires Active filed in memberships table (see latest dbscripts)
• Requires MFC 8.0 Redistributable
• Reports license expiration to support@mi4c.be
• possible crash solved when voip channel disconnects
• Busy diversion on External Number
• Alarm on VoIP network lost
• Support of name on VoIP phone when location is defined on IP address

• Code an invallid inbound number in the list as wrong number
• Location could be blocked when cati and supervisor are logged on to same location
• Transfer of an outboundcall to an internal number with Queue

• VOIP improvement
• Disconnect call after broadcast calls if no next route in hangup

• Detect Disi ofhook at start up

• Last codec used can be seen on ip channel details
• Rare conditions could result in long ringing
• Time shift detection
• CCLNTmap can contain different route table groups for a different client
• CLI Network can be used in the did table
• Play sound and complete survey recording can be used at the same time (recording resumes)
• '*' and '#' are also allowed in list for dialing

• Possible lock problem during hugh traffic

• Play sound for CSTA integrations

• Play sound for CSTA integrations

• Supervisor soft phone
• Copy cli when tranfering line

• CCA Socket disconnected during predictive dailing problem

• Transfer from cati for external location

• Relay digit on voip

• Relay digit on voip

• Unlisten prob

• Extra echo canceling on Prosody X VOIP

• Prosody X support

• Callout after predictive bugfix for avaya csta problem

• whole survey recording on csta

• Check aculab dll's gives msgbox for tapi/csta only systems

• entering number call remove

• play sound / temporary failure isdn disconnect cause list

• Copy call priority after transfer in case of inbound and internal call

• XP prob for startup key

• MITI 246 solution

• alfanumeric storage of parameter prob

• Batch Statistics problem

• Batch Statistics Compatible with CCA 5.0.6.X or higher

• Bri + voip possibility

• PDLSTOP extra verification taskid

• Predictive dialing problem

• MITI 187 solved

• startup fix for more then 250 cta devices

• usb key id fixed

• msi opening problem

• Recording problem

• Tapi Info dialog extended

• XP look on XP

• question record on autdia

• groupbased predictive dialing

• CSTA monitor 200+ devices

• Pred Dialing csta improvement

• Pred Dialing csta improvement / trigger can be disabled from db

• Pred Dialing csta improvement / trigger disabled

• Pred Dialing csta improvement / trigger disabled

• Pred Dialing csta improvement

• Pred Dialing csta improvement

• Pred Dialing csta improvement

• FreeTimeSinceLastCall bug fix
• CHM helpfile works
• Pred dialing improvement

• Pred Dialing csta improvement

• Pred Dialing csta improvement

• Pred Dialing csta improvement

• Pred Dialing cancel trigger improvement

• CSTA with predictive dialing improvement

• CSTA Inbound
• ODBC async failure
• noise in recording with transfer

• Q.SIG path replacement improvement

• Predictive Dialing DamageControl Mechanisme (update pdstat tables)
• IP Codec Group Selection
• RemoveLeadingDigits for Predictive and Broadcast dialing
• SDK Refresh QueuePosition

• Call Tagging
• Worst case queue Position

• Empty stat_agent lines for csta / tapi
• Cleanup internal call in queue when onhold disconnects
• Could not set boardparams at startup when more then 30 voiceresources

• catisoft phone field in Global DB
• Aculab IP card support
• recording not stopped in a transfer condition problem solved
• next route after agent speaking resulted in wrong agent staistics

• Make sure there is only 1 registered monitor for a CSTA line

• filtering of the facility element in the setup message

• Predictive dialing improvement

• PDSTAT change

• Tapi interface compatible with Cisco callmanger
• Predictive dialing problem

• Statistic_session logoff time is not correct in case of logon error
• Diversions for location did work in a correct way
• There was no recording if agent did dial from cati for internal numbers
• Predictive dialing for CSTA lines possible

• Take line back improvement when msi is onhook

• After coverage go to pause with reason pause
• Adjustments for better statistic info

• not dialing anymore on csta when using in callout in some circumstances

• CSTA recording/listen in

• Set Outbound call onhold problem

• Save Callout result after hangup possibility
• Recover functionality in case of csta error

• Max number of calls reached on mandia problem
• CSTA Failed Cause 30 recoded as wrong number

• Max number of calls reached on mandia problem

• ListenIn participation &ListenIn private chat
• Askia callout functionality
• CSTA listenin

• Different setup for call on BRI ,possibility to start trace on bri
• Improvement of repeat message defined as filepath

• Support of ntext fields in tables agents,inboundnumbers,emaolboxes,webboxes for CTArchitect
• New way of saving in database of recording files

• Statistics on system usage
• Problem fixed for the number of simultaneous calls on list connected to IVR

• Transfer does not work anymore on certain MSI cards solved
• No empty line in stat_inboundgroup for transfer to inbound group (NOT YET SOLVED IN THIS VERSION)

• Transfer with task does not block agent anymore after finish task
• Improvement on collisions

• Possible bugfix for problem with recorded messages in queue

• OutboundCall from CTDesign improvement
• Transfer bug

• Statistic info for BlackList / max incomming for DID

• Bugfix for message recorded in queue

• Messagebox bug in ODBC

• Support for non default amount of voice resources