CTArchitect 10.4.2
Version 10.4.2.4 (Not yet released)
- Fixed dangling call after transfer when the first agent ends a task, after transfer to a queue, but before the call is routed to an agent. This bug was introduced in 10.3.5.25 / 10.4.2.1. Fixes Zendesk #20425.
- Fixed dangling call after transfer when the first agent ends a task, after transfer to a queue, after the call is routed to the second agent (picked up or not), and after the second agent closes the task. The call is still routed to the second agent, but the call is no longer visible in CATI or CCA. The call can be disconnected by clicking on the disconnect button in the CATI. Fixes Zendesk #20425.
Version 10.4.2.3 (26/09/2016)
- Added logging when Aculab API calls take more than 500 msecs to complete. This line is shown in logging:
Aculab API call '<aculab_api_call>' took <msecs> msecs to compleet (> 500 msecs).
Version 10.4.2.2 (13/07/2016)
- Fixed crash when stripping '*' or '#' from IVR user input, but the original input was empty.
- Eliminated use of AfxGetThread(), since it returns a NULL pointer when the current thread is not a MFC thread. This fixes at least crashes when run in service mode.
- Fixed crash in GUI mode when (re)connecting to CTArchitect-service.
- Fixed possible crash when parsing Reason header from SIP 18x provisional message.
- Disabled 16-bit audio on non-HMP installations.
- Updated number of decimals in CostTable from 3 to 6.
Version 10.4.2.1 (17/06/2016)
- All fixes up to 10.4.1.4.
- [W123] Log file "Scissor" starts new file instead of removing existing one.
- [W077] Send call information to CCA, which can be viewed both during the call (Active calls) and after the call (Find call).
- Reworked recording backend.
- Multiple "types" of recording are now possible.
- Added support for (server-side) 16-bit recording
- Added support for (server-side) stereo recording