|Summary||This document goes through an example of how to find out more information about broken portfolio links in AskiaVista which give Internal Server Error 500 and a potential fix.|
|Written for||Data Processors, Analysts, Researchers, Statistical Analysts|
|Keywords||Portfolio Links; Vista 6; Internal Server Error 500; 500.19; web.config; AskiaVistaReader.Net4;|
If you see an error when you try to access portfolio links then take a note of the error number e.g. you might see Internal Server Error 500.
You can get a more detailed error report in the following way:
Instead of using a link of the type:
Log into the server and change it to:
This will give more information about the error:
It shows there is a problem with the following file:
and with the line:
<add value="Index.aspx" />
The problem is that the IIS already managed the Index.aspx as a default page and complains about the duplicate entry.
In this case the fix is a simple one. Before this line in the web.config file, add the following:
<remove value="Index.aspx" />
e.g. it will finally look like:
An example of when this could happen is after an AskiaVista update. It is something to check for after any update.