MS14-051: about blank error message when launching AskiaDesign
Summary | This article describes what to do when an error message "about blank" appear at the start of AskiaDesign |
Applies to | AskiaDesign |
Written for | Scriptwriters and survey authors |
Keywords | ie11; internet explorer; version; design; askiadesign; about blank |
Microsoft provided a security update:
MS14-051: Cumulative security update for Internet Explorer: August 12, 2014
When this update is applied, sometimes AskiaDesign generates an error message which you can see below at the start of the application:
Fixing the problem
You have two possibilities:
- Uninstall the Microsoft update in your computer (here KB2976627) or
- Change the version of Internet Explorer in AskiaDesign's web test mode to IE7 (click here to see how to do this)
Note: This problem is fixed since AskiaDesign 5.3.3.5 (06/01/2015) and the setup 5.3.37 of AskiaSuite.