Reporting Service

Since 5.3.1, we have implemented 1 service completely dedicated to the production of reports: The Contact Centre Reporting Service. This service runs independently from CCA, so it can be stopped or restarted with restarting CCA.

So here the quick steps to do when reports are no longer working on Supervisor side:

1.  Connect to the CCA Server.
2.  Click on Start menu > Run > type "services.msc".
3.  Then locate the "Contact Centre Reporting Service for localhost" or "Contact Centre Reporting Service for 127.0.0.1". 
4.  Right-click it > Restart.

Agent Monitoring Service

Since 5.3.3, we also have a dedicated service, named the "Contact agent monitoring service" which can be managed in the same way as the reporting service. So, if you're experiencing some troubles with the "See-in" Supervisor feature, just restart the service.

Export Service

Since 5.3.5, we also have a dedicated service, named "Contact centre export service" which can be managed in the same way as the reporting service. So, if you're experiencing some troubles with the export feature, just restart the service.

If you received the following error when trying to "export interviews to QES" from Supervisor, try installing the Microsoft Access Runtime 2007.