Introduction

Since Microsoft released Internet Explorer 10, many AskiaVista users have been reporting issues connecting to the web application¹. This generally causes users to not be able to log into the system (i.e. after signing in, the AskiaVista splash screen would freeze and prevent users from accessing the application.
There are several ways to fix this issue.

How can I fix this?

a. Modifying the browser settings
This is probably the easiest fix but also the most limited. We generally advise to only use this fix for situations that require an urgent solution. But, as this fix needs to be applied on all user IE settings, it is clearly not a long-term solution.

Internet Explorer 10

• Open Internet Explorer 10
• Browse to the AskiaVista log in page (generally, http://my.dom.ain/askiavista)
• There, open IE's Developer tools panel
• In the Developer tools panel toolbar, select Browser mode: IE 10
• In the Developer tools panel toolbar, select Document mode: Quirks IE 5
• Done! You can enter your credentials and access AskiaVista

Internet Explorer 11

• Open Internet Explorer 11
• Browse to the AskiaVista log in page (generally, http://my.dom.ain/askiavista)
• There, open IE's Developer tools panel, you can either press F12 or in the toolbar go to Tools and F12 Developer Tools
• In the Developer tools panel toolbar, select Emulation Tab
• In the Emulation Tab, select Document mode: 5 (Default) (see image below)
• Minimize the Developer tools panel toolbar
• Done! You can enter your credentials and access AskiaVista

b. Modifying the web.config file
This solution requires you have access to the AskiaVista web server (or servers if you use a multi-tiered architecture.

• Connect to your AskiaVista server
• Browse to the AskiaVista root folder (generally, ./wwwroot/AskiaVista/)
• Open the web.config file in a text editor
• Add the below code to the content of the file:

  <httpProtocol>
    <customHeaders>
      add name="X-UA-Compatible" value="IE=EmulateIE8" />
    </customHeaders>
  </httpProtocol>
  

• Save and close the web.config file
• You're done(no need to restart IIS)! All subsequent IE10 connections to AskiaVista will be enabled.

c. Updating AskiaVista

An AskiaVista update2 now implements the above solution.
Please contact support@askia.com to schedule an update of your AskiaVista environment.

Note:
¹ This issue only concerns AskiaVista 5.x. Versions 6.0.0.0 and above are not concerned.
² Version 5.3.11.0 (released in June 2013)