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Index of Thread messages

Index of Thread messages

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Summary This article list all the code threads used by cca to communicate with SQL.
Applies to askiavoice
Written for Fieldwork manager
Keywords lister; lst; message;surveys; statistics; outbound groups;threads;SQL;

Here the full list of thread codes (5.4. included) you can find in CCA and debug log files.

These message threads concern the communication between the Cca and the SQL server, mainly for data reading / writing. 

So, if you have this kind of message:

2015-03-13 14:17:15.189 Thread 23804 DEBUG1 Thread 'Survey Write thread (ID 1711)': 19200 ms passed since message 1026 was posted

According to the definition, the thread message 1026 in 'Survey Write Thread' concerns the "WM_SURVEY_MSG_REMOVEINTERVIEWDATA".

So, in clear, it took 19 seconds for SQL to treat a command "delete interview" sent by the Cca.

 

 

Global List Threads

 

Code Message
1025 WM_LIST_GLOBAL__INITIALIZE
1026 WM_LIST_GLOBAL__AGENT_ADD
1027 WM_LIST_GLOBAL__AGENT_SET_TASK
1028 WM_LIST_GLOBAL__AGENTS_SET_TASK
1029 WM_LIST_GLOBAL__AGENT_REMOVE
1030 WM_LIST_GLOBAL__REQUESTSTATSNEXTCALL
1031 WM_LIST_GLOBAL__GET_QUOTA_AVAILABILITY
1032 WM_LIST_GLOBAL__VERIFY_VIEWS
1033 WM_LIST_GLOBAL__REQUESTSTATSCALLS
1034 WM_LIST_GLOBAL__REQUESTSTATS
1035 WM_LIST_GLOBAL__UPDATE_LISTS_AVAILABLE_NOW
1036 WM_LIST_GLOBAL__GET_SURVEY_APPCOUNTS
1037 WM_LIST_GLOBAL__GET_SURVEY_AVAILABLECOUNTS
1038 WM_LIST_GLOBAL__GET_SURVEY_AVAILABILITYDETAILS

 

List Request Threads

Code Message
2025 WM_REQLIST__NULL
2026 WM_REQLIST__INITIALIZE
2027 WM_REQLIST__READ_STATS
2028 WM_REQLIST__GET_CONTACT_FOR_EMAIL
2029 WM_REQLIST__GET_CONTACT
2030 WM_REQLIST__GET_CONTACT_FOR_TELEPHONY
2031 WM_REQLIST__SET_CONTACT_IN_CALL
2032 WM_REQLIST__GET_DYNAMIC_FIELDS
2033 WM_REQLIST__SEND_PANEL_DATA
2034 WM_REQLIST__FIND_CONTACT
2035 WM_REQLIST__GET_CALL_HISTORY
2036 WM_REQLIST__GET_PENEO_TIME_AVAILABLE
2037 WM_REQLIST__GET_FUTURE_CONTACTS_FOR_TELEPHONY
2038 WM_REQLIST__UPDATE_TIMERS
2039 WM_REQLIST__UPDATE_APPOINTMENT_SETTINGS
2040 WM_REQLIST__GET_CALL_DETAILS
2041 WM_REQLIST__REMOVE_AVAILABLE_CONTACT_AFTER_TIMEOUT
2042 WM_REQLIST__GET_CALL_STATS
2043 WM_REQLIST__GET_STATS
2044 WM_REQLIST__GET_CATEGORY_TIME_AVAILABLE

 

List Threads

Code Message
1025 WM_LIST__NULL
1026 WM_LIST__INITIALIZE
1027 WM_LIST__UPDATE_PENEO
1028 WM_LIST__EXPORT_TO_LST
1029 WM_LIST__READ_STATS
1030 WM_LIST__GET_COUNT_CONTACTS_MAILED
1031 WM_LIST__SAVE_EMAIL_RESULT
1032 WM_LIST__UPDATE_DYNAMIC_FIELDS
1033 WM_LIST__GET_CONTACT_FOR_EMAIL
1034 WM_LIST__UPDATE_CONTACT_MAIL_READ
1035 WM_LIST__GET_CONTACT
1036 WM_LIST__UPDATE_CONTACT_LAST_RESPONSE
1037 WM_LIST__RESET_CONTACT_FAILED_DYNAMIC_FILTER
1038 WM_LIST__GET_CONTACT_FOR_TELEPHONY
1039 WM_LIST__UPDATE_CALLBACK_OPTIONS
1040 WM_LIST__UPDATE_CONTACT
1041 WM_LIST__PROCESS_CALL
1042 WM_LIST__EXPORT_CONTACT
1043 WM_LIST__SET_CONTACT_IN_CALL
1044 WM_LIST__SET_EMAIL_BOUNCED
1045 WM_LIST__FIRE_FINISHED_EVENT
1046 WM_LIST__FIRE_EVENT
1047 WM_LIST__GET_DYNAMIC_FIELDS
1048 WM_LIST__UPDATE_WITH_EXTERNAL_DATA
1049 WM_LIST__SEND_PANEL_DATA
1050 WM_LIST__UPDATE_DERIVATION_SETTINGS
1052 WM_LIST__FIND_CONTACT
1053 WM_LIST__UPDATE_CONTACTS_CALL_NOW
1054 WM_LIST__UPDATE_CONTACTS_RECOVER
1055 WM_LIST__UPDATE_CONTACTS_SET_PRIORITY
1056 WM_LIST__GET_CALL_HISTORY
1057 WM_LIST__GET_PENEO_TIME_AVAILABLE
1058 WM_LIST__UPDATE_CONTACT_APPOINTMENT
1059 WM_LIST__UPDATE_CONTACTS_APPOINTMENT_AGENT
1060 WM_LIST__UPDATE_PENEOSIZESNOW
1061 WM_LIST__UPDATE_PENEO_QUOTA_REACHED
1063 WM_LIST__GET_FUTURE_CONTACTS_FOR_TELEPHONY
1064 WM_LIST__UPDATE_AFTER_SAVE_INTVW
1065 WM_LIST__UPDATE_PANEL_CONTACT
1066 WM_LIST__UPDATE_APPOINTMENT_SETTINGS
1067 WM_LIST__REBUILD_INDEXES
1068 WM_LIST__UPDATE_LIST_ORDER_PRIORITY
1069 WM_LIST__SET_CATEGORY_TIME_AVAILABLE_AGENT_DEPENDENT
1070 WM_LIST__PREPARE_FOR_MAILING
1071 WM_LIST__RESET_SURVEYLINKINFO
1072 WM_LIST__SET_PENEO_TIME_AVAILABLE_AGENT_WITH_SKILL_PENEOS
1073 WM_LIST__OFFSET_CALLBACKS
1074 WM_LIST__UPDATE_PENEOSIZESWEB
1075 WM_LIST__UPDATE_TIMERS
1076 WM_LIST__UPDATE_CONTACTS_SET_FIELD
1077 WM_LIST__UPDATE_CALLBACK_OPTIONS
1078 WM_LIST__UPDATE_ON_END_SHIFT
1079 WM_LIST__UPDATE_LIST_FROM_CALLS
1080 WM_LIST__CHECK_DNC_LISTS
1081 WM_LIST__UPDATE_CONTACTS_RESET_INTERVIEW
1082 WM_LIST__UPDATE_PENEO_SIZE
1083 WM_LIST__INSERT_CONTACT
1084 WM_LIST__UPDATE_CONTACTS_SET_TIMEZONE
1085 WM_LIST__UPDATE_CATEGORY_SIZE
1086 WM_LIST__UPDATE_CATEGORY_QUOTA_REACHED
1087 WM_LIST__UPDATE_CATEGORY_SIZES_NOW
1088 WM_LIST__UPDATE_CATEGORY_SIZES_WEB
1091 WM_LIST__UPDATE_CATEGORIES_NOINTERVIEW
1092 WM_LIST__UPDATE_CATEGORIES_INTERVIEW
1093 WM_LIST__UPDATE_TIME_ZONES
1094 WM_LIST__UPDATE_CONTACTS_CHANGE_MODE
1095 WM_LIST__UPDATE_CONTACTS_CHANGE_MODE_WEB_TO_TEL
1096 WM_LIST__UPDATE_SURVEY_APPCOUNT_DELAYED
1097 WM_LIST__UPDATE_CONTACT_INTERVIEW_STATE

 

 

ctscript read thread

Code Message
1025 WM_CTSCRIPTREAD_MSG__INITIALIZE
1026 WM_CTSCRIPTREAD_MSG__READ_FOR_CATI
1027 WM_CTSCRIPTREAD_MSG__READ_FOR_SUPERVISOR

 

 

ctscript write thread

Code Message
1025 WM_CTSCRIPTWRITE_MSG__INITIALIZE
1026 WM_CTSCRIPTWRITE_MSG__WRITE_FROM_CATI
1027 WM_CTSCRIPTWRITE_MSG__UPDATE_VARIABLE_MAPPING

 

 

list mail sender thread

Code Message
11025 WMU_CONTACTLISTMAILSENDER_START_MAILING

 

 

mail thread

(note this is a thread for each simultaneous connection per SMTP server)

Code Message
1025 WM_MAIL__CONNECT
1026 WM_MAIL__DISCONNECT
1027 WM_MAIL__SEND_MAIL
1028 WM_MAIL__WAIT

 

 

Outbound Group Threads

CODE MESSAGE
1025 WM_OG__INITIALIZE
1026 WM_OG__CHECK_AGENTS
1027 WM_OG__REQUEST_CONTACTS_FOR_PREDICTIVE

 

 

statistics thread

Code Message
1025 WM_STAT__DEL_VLCALL
1026 WM_STAT__SAVE_CALLSTAT
1027 WM_STAT__SAVE_AND_DEL_AGENTSTAT
1028 WM_STAT__SAVE_AND_DEL_INBOUNDGROUPSTAT
1029 WM_STAT__SAVE_AND_DEL_LOCATIONSTAT
1030 WM_STAT__SAVE_AND_DEL_PROJECTSTAT
1031 WM_STAT__SAVE_AND_DEL_NUMBERSTAT
1032 WM_STAT__SAVE_AND_DEL_TRANSFERSTAT
1033 WM_STAT__SAVE_AND_DEL_TRANSFEREXTERNALSPEAKINGTIME
1034 WM_STAT__SAVE_AND_DEL_TRANSFERMCSTAT
1035 WM_STAT__SAVE_AND_DEL_ROUTESTAT
1036 WM_STAT__SAVE_OUTBOUNDGROUPSTAT
1037 WM_STAT__SAVE_PAUSESTAT
1038 WM_STAT__SAVE_AND_DEL_SESSIONSTAT
1039 WM_STAT__SAVE_AND_DEL_ALARMSTAT
1041 WM_STAT__SAVE_AND_DEL_SESSIONSUPERVISORSTAT
1042 WM_STAT__GETALARMLIST
1043 WM_STAT__GETRECORDINGLIST
1044 WM_STAT__SAVE_AND_DEL_RECORDING
1045 WM_STAT__SAVE_KEYINSTAT
1046 WM_STAT__SAVE_GROUPMEMBERSHIPSTAT
1049 WM_STAT__SAVE_WEBINTERVIEWSTATS
1050 WM_STAT__SAVE_RECORDING
1051 WM_STAT__SAVE_MESSAGESTAT
1052 WM_STAT__GETMESSAGELIST
1053 WM_STAT__GETMESSAGE
1054 WM_STAT__SETMESSAGEREAD
1055 WM_STAT__SAVE_AND_DEL_SESSIONAPISTAT
1056 WM_STAT__DELETEMESSAGE
1057 WM_STAT__WRITE_CODING_COMMAND
1058 WM_STAT__GET_CODING_SESSIONS
1059 WM_STAT__GET_CODING_COMMANDS
1060 WM_STAT__GET_CODING_AGENTS
1061 WM_STAT__UPDATE_TASKRESULT
1062 WM_STAT__INITIALIZE
1063 WM_STAT__SAVE_SEEINSTAT
1064 WM_STAT__SAVE_LISTENINSTAT
1065 WM_STAT__FIND_CALLS
1066 WM_STAT__GET_CALL_DETAILS
1067 WM_STAT__SAVE_PREDICTIVESTAT
1068 WM_STAT__GET_PREDICTIVESTAT
1069 WM_STAT__GET_OUTBOUNDSTATS
1070 WM_STAT__SAVE_INTERVIEWSTAT
1071 WM_STAT__UPDATE_SP
1072 WM_STAT__SAVE_ALARMSTAT_DEL_AND_RETURN_ID
1073 WM_STAT__SAVE_ANNOTATION
1074 WM_STAT__GET_ANNOTATIONS
1075 WM_STAT__REQUESTSTATS
1076 WM_STAT__INIT_JOBSCHEDULER
1077 WM_STAT__SAVE_STAT_SUPERVISOR_ACTION
1078 WM_STAT__SAVE_STAT_APPOINTMENT
1079 WM_STAT__SAVE_SURVEY_FEEDBACK
1080 WM_STAT__FIND_SURVEY_FEEDBACK
1081 WM_STAT__GET_SURVEY_FEEDBACK_FILE
1082 WM_STAT__SAVE_JOBSCHEDULESTATE
1083 WM_STAT__LOAD_JOBSCHEDULESTATES

 

 

 

Survey Threads

Code Message
1025 WM_SURVEY_MSG_REMOVEINTERVIEW
1027 WM_SURVEY_MSG_ADDCONTACTININTERVIEW
1028 WM_SURVEY_MSG_RESETINTERVIEWSTATE
1029 WM_SURVEY_MSG_DOSURVEYDATAENDKEYIN
1030 WM_SURVEY_MSG_DOSURVEYDATAENDINTERVIEW
1031 WM_SURVEY_MSG_GETINTERVIEWFOROUTBOUND
1033 WM_SURVEY_MSG_GETINTERVIEWFORSUPERVISOR
1034 WM_SURVEY_MSG_FINDINTERVIEWFORSUPERVISOR
1035 WM_SURVEY_MSG_WRITE_FROM_CATI
1036 WM_SURVEY_MSG_LOAD_SURVEY
1037 WM_SURVEY_MSG_UPDATE_RUNTIME_DATA
1039 WM_SURVEY_MSG_RELOADAGENTSKILLS
1040 WM_SURVEY_MSG_GETVALIDSKILLCATEGORIESFORAGENT
1041 WM_SURVEY_MSG_INITIALIZE
1042 WM_SURVEY_MSG_QUOTA_STRUCTURE_LOCK_EXPIRATION_START
1043 WM_SURVEY_MSG_QUOTA_STRUCTURE_LOCK_EXPIRATION_STOP
1044 WM_SURVEY_MSG_QUOTA_REQUEST_LOCK_PENDING_START
1045 WM_SURVEY_MSG_QUOTA_REQUEST_LOCK_PENDING_STOP
1046 WM_SURVEY_MSG_SAVE_QUOTA_CATEGORY_MAPPING_TODB
1047 WM_SURVEY_MSG_DELETE_QUOTA_CATEGORY_MAPPING_FROMDB
1048 WM_SURVEY_MSG_QUOTA_CHECKCOMPLETED
1049 WM_SURVEY_MSG_SET_SURVEY_COMPLETED
1050 WM_SURVEY_MSG_SET_WEBINTERVIEW_RUNNING

 

 


Survey Write Threads

Code Message
1025 WM_SURVEYWRITE_MSG__WRITE_FROM_CATI
1026 WM_SURVEYWRITE_MSG__WRITE_FROM_MEMORY
1027 WM_SURVEYWRITE_MSG__WRITE_RESULT
1028 WM_SURVEYWRITE_MSG__SAVE_CTARCHITECT_FIELD_RESPONSES
1030 WM_SURVEYWRITE_MSG__DELETE_INTERVIEWS
1031 WM_SURVEYWRITE_MSG__SEND_CAPI_QUOTA
1032 WM_SURVEYWRITE_MSG__UPDATE_QUOTA_CATEGORIES
1033 WM_SURVEYWRITE_MSG__UPDATE_SKILL_CATEGORIES
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