Skip to main content

How can we help?

Frequently searched: Android devices, cloning, ADC Gallery, Glossary,...

Supervisor and CCA

Field management tutorials for Supervisor. All tutorials in this section can be applied to CAWI, CATI & CAPI surveys

In this article

    AskiaField: Statistic_SupervisorActions table

    Audit on supervisor actions

    There is now a way of logging supervisor actions. A lot of user actions will be logged in the statistics database – Statistic_SupervisorActions. 

    The data logged can be accessed in SQL server. Later on this will be followed by API access and possible a view in Supervisor.

    Database format:

    • StatSupervisorAction (Auto number)

    • SupervisorID (User ID that did the action)

    • Source (Number to define the application source)
      • 0 = System
      • 1 = CCA
      • 2 = Supervisor
      • 3 = API
      • 4 = CATI
      • 5 = CAPI
      • 6 = SpeechService
      • 7 = JobLink
      • 8 = RecordingManagementService
      • 9 = MessageQueue
    • SourceID
      • Source = API -> statistics_SessionAPI.SessionID
      • Source = Supervisor -> statistics_SessionSupervisor.SessionID
      • Source = JobLink -> JobLinkID
      • Source = CATI -> statistic_Session.SessionID

    • ObjectType (type of the main object where the action took place)

    -1 = Unknown
    0 = OutboundGroup
    1 = InboundGroup
    2 = Agent
    3 = Location
    4 = Restriction
    5 = IVRProject
    6 = Route
    7 = Task
    8 = EmailBox
    9 = Web
    10 = List
    11 = Skill
    12 = Alarm
    13 = Recording
    14 = InboundNumber
    15 = GeneralAlarm
    16 = Pause
    17 = Module
    24 = GeneralSetting
    25 = InboundBlackList
    26 = SLA
    27 = PredefinedMessage
    28 = MailingOptions
    29 = CapiGroup
    30 = Report
    31 = ReportFieldType
    32 = LogFile
    33 = CodingGroup
    34 = AgentSetting
    35 = Workspace
    36 = TimezoneMatchingSet
    37 = CTArchitectSetting
    38 = SpeechKeywordGroup
    40 = JobLink
    41 = SpeechJobLink
    42 = WebConnection
    43 = JobSchedule
    71 = SurveyTask
    72 = VBScriptTask
    73 = CTScriptTask
    91 = WebChat
    92 = WebCallMe
    100 = Job
    101 = SpeechJob
    110 = ListJobEmail
    111 = ListJobUpdateData
    112 = ListJobSwitchContactMode

    • ObjectId (Main object where the action took place)

    • TimeUTC (Time when the action took place)

    • Action (Change properties / delete / <action depending on object type>) 

    //000 - 099 : global actions & shared actions
    None = 0,
    Login = 1,
    Logout = 2,
    ChangePassword = 3,
    CreateObject = 10,
    UpdateObject = 11,
    DeleteObject = 12,
    RunReport = 13,
    FindCall = 14,
    FindContact = 15,
    SendMessage = 16,
    ListenInCall = 17,
    RecordCall = 18,
    PlayRecording = 19,
    GetRecording = 20,
    DeleteRecording = 21,
    AcknowledgeAlarm = 22,
    DeleteAlarm = 23,
    DownloadFile = 25,
    UploadFile = 26,
    ViewLogFile = 27,
    GetCallDetails = 28,
    GetCallAnnotations = 29,
    DisconnectWebConnection = 30,
    ImportTaskPackage = 31,
    StopReport = 32,
    ReloadAllProjects = 33,
    Custom = 99

     

    //100 - 199 : agent
    Agent_Disconnect = 100,
    Agent_ListenIn = 101,
    Agent_SeeIn = 102,
    Agent_ViewSoftPhoneTrace = 103,
    Agent_AddMembership = 104,
    Agent_RemoveMembership = 105,
    Agent_ActivateMembership = 106,
    Agent_DeactivateMembership = 107,
    Agent_CreateAuthenticationToken = 108,
    Agent_DeleteAuthenticationToken = 109,
    Agent_UpdateAuthenticationToken = 110

    //200 - 299 : task
    Task_UpdateTask = 200,
    Task_CreatePackage = 201,
    Task_FindInterviews = 202,
    Task_GetInterviewsData = 203,
    Task_GetInterviewData = 204,
    Task_UpdateInterview = 205,
    Task_SetInterviewStatus = 206,
    Task_DeleteInterview = 207,
    Task_DeleteInterviews = 208,
    Task_Export = 209,
    Task_Reload = 210,
    Task_AddWebConnection = 211,
    Task_RemoveWebConnection = 212,
    Task_SetWebConnectionOnlineStatus = 213,
    Task_AddList = 214,
    Task_RemoveList = 215,
    Task_GetDirectAccessSettings = 216,
    Task_UpdateQuota = 217

    //300 - 399 : list
    List_StartTelephony = 300,
    List_StopTelephony = 301,
    List_StartMailing = 302,
    List_StopMailing = 303,
    List_SwitchContactsFromWebToTelephony = 304,
    List_Export = 305,
    List_UpdateWithExternalData = 306,
    List_ContactSetField = 307,
    List_ContactSetCallNow = 308,
    List_ContactRecover = 309,
    List_ContactResetInterview = 310,
    List_ContactChangeMode = 311,
    List_ContactSetAppointment = 312,
    List_SendTestEmail = 313,
    List_GetDirectAccessSettings = 314,
    List_ContactSetPriority = 315,
    List_ContactSetTimezone = 316,
    List_ContactSetAppointmentAgent = 317

    //400 - 499 : groups
    Group_AddAgent = 400,
    Group_RemoveAgent = 401,
    Group_ActivateAgent = 402,
    Group_DeactivateAgent = 403

    //500 - 599 : reports
    Report_GetWorkingCopy = 500,
    Report_Update = 501

    //600 - 699 : job links
    JobLink_Start = 600,
    JobLink_Stop = 601

    000 - 099: global actions & shared actions

    100 - 199: agent

    200 - 299: task

    300 - 399: list

    400 - 499: groups

    500 - 599: reports

    600 - 699: job links

    • ActionData (XML based extra data, depending on the action)

    Related articles