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Passwords Not Encrypted

Passwords Not Encrypted

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There is a way to have the passwords in clear into CallCenter.Agents db, into the old “Password” field, next to the EncryptedPassword field.
For this, you need to:

1/ create a new entry into the CallCenter.GeneralSettings table.
ID=8
Description=Keep agent unencrypted passwords
Value=1

2/ Restart you cca

Now, when you create an agent from the Cca interface, you will have the password in clear and the encrypted password.

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