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Exports, Reports or See-in are no longer working on supervisor. What can I do?

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Summary This article speaks about Reporting service.
Applies to askiavoice
Written for Fieldwork manager
Keywords reports; contact center reporting service; services; see-in not working; agent monitoring Service; reports not working;export service ; export service not working;

Reporting Service

Since 5.3.1, we have implemented 1 service completely dedicated to the production of reports: The Contact Center Reporting Service. This service runs independently from Cca, so it can be stopped or restarted with restarting Cca.

So here the quick steps to do when reports are no longer working on supervisor side:

  1.  Connect to the Cca Server
  2.  Click on Start menu > Run > type "services.msc"
  3.  Then locate the "Contact Center Reporting Service for localhost" or ""Contact Center Reporting Service for 127.0.0.1" 
  4.  Make a right click on it > Restart.

 

Agent Monitoring Service

Since 5.3.3, we also have a dedicated service, named "Contact Agent monitoring service" which can be exactly managed as the reporting service. So, if you're experiencing some troubles with the see-in supervisor feature, just restart the service.

 

Export Service

Since 5.3.5, we also have a dedicated service, named "Contact Center export service" which can be exactly managed as the reporting service. So, if you're experiencing some troubles with the export feature, just restart the service.

If you received the following error when trying to "export interviews to qes" from Supervisor, try installing the Microsoft Access Runtime 2007.

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