|Summary||This article describes the predictive dialing best practices.|
|Written for||Fieldwork manager|
|Keywords||predictive; dialing; best practice|
In this document, an explanation on all predictive dialling settings can be found, as well as a recommendation for each setting.
The document is divided into several parts:
- We start off with a general introduction on predictive dialling: ‘What is predictive dialling?
- This is followed by a detailed description of the 'user interface' and thorough 'Definitions' of the different parameters.
- In the 'Best practice' chapter, we try to provide a couple of useful guidelines.
- Finally, we included a 'FAQ' section at the end of this document.